Complaints

CM Cs Insight 308 176
Complaints

Claims Management Companies – A rapidly changing landscape

Complaints in insurance sector
Complaints

White Paper: Successful complaints handling in the insurance sector

Ppi surge how prepared 308 176
PPI

The final surge – Unclaimed PPI and the case for contingency

The winter blues 308 176
Operational Resilience

Infographic: The Winter Blues

Success at ombudsman
Complaints

White Paper: Setting yourself up for success at the Ombudsman

Growth purple
PPI

Regulatory Update: Final guidance on regular premium PPI complaints

WHAT WE ARE COMPLAINING ABOUT
Complaints

What we are complaining about this year in financial services – FCA H1 2018 complaints data

Standing still 308 176
Complaints

A penalty for loyalty? – Reactions to the citizens advice super-complaint

DISPUTES IN THE OPEN BANKING ENVIRONMENT
Payments

Hardly an open and shut case – Disputes in the Open Banking environment

Growth purple
Complaints

Regulatory Update: Claims Management Regulator - Annual Report 2017 to 2018

Growth blue
PPI

Regulatory update: Guidance on Regular Premium PPI Complaints and Recurring Non-Disclosure of Commission (CP18 / 18)

Connections purple
Complaints

Regulatory update: CP18 / 16 Authorised Push Payment Fraud – Extending the Jurisdiction of the FOS

Growth purple
General regulation

Regulatory update: FCA sets out plans for regulation of claims management companies (CP18 / 15)

Growth blue
General regulation

Regulatory update: FOS annual review 2017 / 18 and future funding

Path yellow
Technology and Data

Reducing complaints through robotics

Focus blue
Complaints

Regulatory update: Feedback to DP15 / 7 - SMEs as users of financial services (CP18 / 3)

Focus purple
Complaints

Have firms underestimated the implications of the PS15 / 19 complaints rules implemented in June 2016?

H green big
Payments

PSD2 heralds further change for complaints handling

Path blue
Complaints

Regulatory Update: The FCA’s 2016 H2 complaints data

Connections purple
PPI

The final countdown for PPI – What challenges will firms face and how can they be mitigated?

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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