Are you a financial services firm dealing with Ombudsman cases? If so, our new whitepaper explores the emerging trends of complaints at the Ombudsman and provides ideas for how you can best manage your Ombudsman caseload, whilst delivering good outcomes to your customers.

With an upward trend in cases and a further increase forecast for next year, firms can expect to be spending a lot more time, resource and money dealing with Ombudsman cases.

With our easy-to-read paper, we consider:

• Emerging trends and issues at the Ombudsman
• Discuss strategies for optimal handling of Ombudsman cases
• Look at how firms can analyse data to identify areas for future improvement

Set yourself up on the best footing for Ombudsman success and download our white paper today.