General Insurance White Papers

Expertise on demand
Resourcing

Expertise on demand

Embedding SMCR
Senior Managers and Certification Regime

White Paper: Embedding the Senior Managers and Certification Regime (SM&CR)

Cyber security in the boardroom
Operational Resilience

White Paper: Cyber Security in the Boardroom

Complaints outlook 2019 background
Complaints

White Paper: Complaints Outlook 2019

Gi pricing insight 308 176
Fair pricing

White Paper: Paying a fair price for loyalty

FCA Insight 308 176
General regulation

White Paper : FCA Business Plan 2019 / 20

GDPR reveal Blog 308 176
Technology and Data

White Paper: GDPR – Facing the operational challenges

Managing digital conduct risk blog 308 176
Operational Excellence

White Paper: Managing digital conduct risk - ensuring the delivery of fair outcomes

Complaints in insurance sector
Complaints

White Paper: Successful complaints handling in the insurance sector

Success at ombudsman
Complaints

White Paper: Setting yourself up for success at the Ombudsman

Implementing smcr guidance 308 176
Senior Managers and Certification Regime

White Paper: Implementing the Senior Managers and Certification Regime (SM&CR)

Managing data and alerts2 308 176
Financial Crime

White Paper: Managing Data and Alerts - Is Your Firm’s AML Framework Fit For Purpose?

Can it be outsourced 308 176
Outsourcing

White Paper: Can it be outsourced? - Considerations for selecting a KYC and AML partner

Knowing your customer 308 176
Financial Crime

White paper: The holistic approach to Knowing Your Customer

Putting customer experience first 308 176
Outsourcing

White Paper: Outsourcing - putting customer experience front and centre

Fraud report paper
Financial Crime

Research Paper: Fraud – How to manage this increasingly complex threat

Fca business plan 308 176
General regulation

White Paper: The FCA Business Plan 2018 / 19

Outsourcing considerations 308 176
Outsourcing

White Paper: Outsourcing in regulated markets - 5 essential considerations for your firm

Vulnerable customers advice 308 176
Vulnerable customers

White paper: Vulnerable Customers (2nd edition)

Implementing smcr 308 176
Senior Managers and Certification Regime

White Paper: Implementing the Senior Managers & Certification Regime (SM&CR)

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The Complaints Outlook 2021

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