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  • Capabilities

    Capabilities

    Huntswood’s suite of client services provide the people, processes and technologies your business needs to succeed, all supported by advisory expertise

    • Complaints excellence
    • Customer contact centres
    • Offshore customer support services
    • Recruitment process outsourcing
    • Past business review and remediation
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    • Operational resilience and continuity
    • Regulatory risk and assurance
    • Advisory services
    • Resourcing and recruitment
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    Complaints

    Complaints Outlook 2024

    Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey

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    Industries​

    We help clients transform their business to drive better customer, compliance and commercial outcomes

    • Financial services
    • Utilities​
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    Hunstwood

    We are Huntswood

    Learn more about Huntswood’s experience, high quality resource and bespoke solutions.

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  • ResultsCX
Recruitment

Advisory Services

A dedicated team with the practical knowledge and industry experience to help you navigate the evolving regulatory landscape

Talk to an expert

Your expert advisory services partner

We deliver independent regulatory and operational assurance and advice so you can minimise risk, maximise returns and create better outcomes for your customers.

With us, your priorities come first. We’re committed to developing tailored solutions to your unique challenges – making sure you stay ahead of the curve and ready for whatever ‘s next.

We’ll help you manage regulatory change, respond to scrutiny, improve internal controls and enhance business performance – always supported by a single point of contact, quality resourcing and live operational insight.

Our services include

Skilled Person Review (S.166)
Skilled Person Review (S.166)
 Complaints Excellence
Complaints Excellence
Business Quality Assurance
Business Quality Assurance
 Compliance Monitoring
Compliance Monitoring
Target Operating Model
Target Operating Model
Managing Conduct Risk
Managing Conduct Risk
 Regulatory Due Diligence
Regulatory Due Diligence
 Regulatory Health Check
Regulatory Health Check
Senior Managers and Certification Regime
Senior Managers and Certification Regime

What can you expect from partnering with Huntswood

Highly skilled resource

Harnessing regulatory expertise to deliver robust, independent and professional advice on the evolving risk and regulatory landscape

Bespoke solutions

We work in collaboration with you to fully understand your business and risk profile, tailoring our solutions to your unique requirements.

Compliant and efficient

Ensuring your services balance operational effectiveness with adherence to all relevant regulatory obligations, driving better outcomes for you and your customers

Unrivalled insight

Using our deep industry knowledge and insight to inform our solutions and support our clients address new and existing business challenges

Skilled person support

Huntswood is appointed to the FCA Skilled Persons Panel for Lot B – ‘Governance and Individual Accountability’, and Lot D – ‘Conduct of Business’

Managing Director
Major Insurance Firm

The Huntswood team has delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have has made the project a great success.

Operations Director
Leading UK Merchandise Retailer

The project has run incredibly smoothly, which reflects great planning and great commitment to pro-actively resolve any issues ... Good collaborative planning was at the heart of the operation. It primarily ensured our customers received an outstanding service but also convey confidence to regulator and all the internal stakeholders.

Client Project Lead
Retail Bank

Huntswood's people are of the highest calibre. Not only do they understand the issue from a regulatory perspective, but they know how to deliver effective training in an impactful way.

Senior Manager, Customer Service Recovery
Leading UK Retail Bank

Our challenge... has been extremely demanding and Huntswood has had to deal with a rapid upsizing of the ongoing engagements, taking the number of deployed staff from an initial 16 to 174 in a very short space of time. The hassle- free experience has been testament to Huntswood's organisational and management skills.

Head Of Training & Development, Insurance
Retail Bank

Throughout the eight months that I've worked with Huntswood I've seen first- hand how they put their customers at the heart of their business. They are a company that continues to impress, deliver and delight in equal measure.

Meet our Risk Director, Helen Maslin

A dedicated team with the practical knowledge and industry experience to help you navigate the evolving regulatory landscape

Learn More

Latest insights

Consumer Credit Act (CCA) Reform – Phase 1 Consultation (May 2025):

Regulatory Update

May 20, 2025

Vulnerability in 2025

Whitepaper

April 22, 2025

Complaints calculator

Article

March 24, 2025

FCA releases its review on the treatment of vulnerable customers

Article

March 23, 2025

A road less travelled: assessing your remediation approach

Article

March 23, 2025

Ongoing advice and the FCA – firms must continue to prepare

Article

March 23, 2025

Consumer duty in 2025

Article

February 27, 2025

FCA issues new guidance to support bereaved customers

Article

December 23, 2024

Complaints Calculator​

How much are your complaints costing you, and what is the negative impact of poor customer outcomes
Use the calculator
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Privacy Policy
Cookies
Terms and Conditions
Modern Slavery Statement
Carbon Reduction Plan
Promotion of Access to Information Act (PAIA)