We deliver independent regulatory and operational assurance and advice so you can minimise risk, maximise returns and create better outcomes for your customers.

With us, your priorities come first. We're committed to developing tailored solutions to your unique challenges - making sure you stay ahead of the curve and ready for whatever 's next.

We'll help you manage regulatory change, respond to scrutiny, improve internal controls and enhance business performance - always supported by a single point of contact, quality resourcing and live operational insight.

What can you expect from partnering with Huntswood:

Quality resource green


Harnessing regulatory expertise to deliver robust, independent and professional advice on the evolving risk and regulatory landscape

Bespoke solutions green


We work in collaboration with you to fully understand your business and risk profile, tailoring our solutions to your unique requirements

Efficient workflows green


Ensuring your services balance operational effectiveness with adherence to all relevant regulatory obligations, driving better outcomes for you and your customers

Multichannel green


Using our deep industry knowledge and insight to inform our solutions and support our clients address new and existing business challenges

Customer experience green


Huntswood is appointed to the FCA Skilled Persons Panel for Lot B – ‘Governance and Individual Accountability’, and Lot D – ‘Conduct of Business’

Huntswood didn't go off track at all with any part of the delivery and fully understood our business. If any compliance / conduct risk support is required, Huntswood will always be involved in the process.

Motor Finance provider

The Huntswood team have delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have, has made the project a great success.

Managing director, major insurance firm

The high levels of engagement and expertise you have provided ensured we were well informed, consulted and guided (where appropriate) … The collaborative approach was excellent and created trust and understanding around the new model. Not only was this invaluable for the team, it was beneficial for the wider business …

Head of Quality, large general insurance intermediary

Meet our Risk Director, Helen Maslin

Find out how she’s drawing on her in-house experience at Quilter, Metro Bank and Lloyds Banking Group to ensure that we’re creating better outcomes for our clients.

Latest Insights

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Customer Servicing

Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table

Delivering operational, consultancy and process improvement expertise to transform a water supplier's approach to customer service.

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Case Study: Huntswood Delivers High Quality Complaints Handling

Supporting a leading retail bank to increase its new business checking capacity following regulatory scrutiny

CO2022 martin dodd

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

Watch an excerpt from our Complaints Outlook 2022 event, where Martin Dodd, Huntswood's CEO, speaks more about the key findings of the report, and how they can be implemented to improve customers' complaint journeys.

CO2022 event research principles

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

Watch an excerpt from our Complaints Outlook 2022 event, where Craig Koch, Huntswood's Head of Insight, speaks more about the links, between customer emotions and retention after the resolution of a complaint