INSIGHT AND EXPERIENCE
Huntswood’s Advisory team harnesses decades of combined regulatory expertise to deliver robust, independent and professional advice on the evolving risk and regulatory landscape.
Our advisory professionals have extensive, practical industry experience supporting firms in identifying and mitigating risk for commercial advantage to ensure good customer outcomes. We apply our knowledge to the development of innovative, technology-empowered solutions to solve your business challenges.
Our advisory experts support you in interpreting and implementing regulatory change, improving the quality of your internal controls, providing customer outcomes assurance and responding to regulatory scrutiny. We are also able to support with the Financial Conduct Authority (FCA) Skilled Person Reviews (s.166) in the areas of ‘conduct of business’ and ‘governance and individual accountability’.
Common examples of areas in which we provide support include:
Conduct past business reviews and remediation exercises
Enhancing complaints processes for improved customer experience
Emerging risk areas, such as payments and cyber security
Implementing regulatory change programmes to ensure compliance
Evaluating Board effectiveness and supporting transformation
Ensuring operational resilience and business continuity
Assisting in scoping out and undertaking Skilled Person Reviews
What sets us apart is our ability to tailor each engagement to you and your business’ individual needs.
Our advisory panel and powerful industry partnerships allow us to enhance the value we bring even further, ensuring you remain ahead of the curve and are future-proofed against tides of change.
Whether your firm needs advice on how to manage risk and regulation or is seeking to improve business performance, we can help.
Huntswood didn't go off track at all with any part of the delivery and fully understood our business. If any compliance / conduct risk support is required, Huntswood will always be involved in the process.Motor Finance provider
The Huntswood team have delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have, has made the project a great success.Managing director, major insurance firm
The high levels of engagement and expertise you have provided ensured we were well informed, consulted and guided (where appropriate) … The collaborative approach was excellent and created trust and understanding around the new model. Not only was this invaluable for the team, it was beneficial for the wider business …Head of Quality, large general insurance intermediary
At a time of increasing financial and emotional pressure, firms that put complaints excellence at the centre of their operations, will win customer trust and earn long‐term loyalty
Richard Brown – Huntswood’s Technical Adviser in Complaints – answers some of the questions asked at the Complaints Outlook 2021 launch event
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