Regulatory Risk and Assurance

Helping firms achieve compliance, mitigate risk and deliver good outcomes

Navigating the evolving regulatory landscape

As markets develop, regulation, supervision and enforcement naturally evolve too. Ensuring high performance, innovation and regulatory compliance in this environment presents challenges for many firms.

Huntswood helps clients turn compliance into competitive advantage. With decades of experience in regulated industries, we can help you minimise risk, maximise returns and create better outcomes for your customers, whether you operate in financial services, utilities, or any other regulated marketplace.

We are engaged with regulators across numerous sectors and jurisdictions, and work closely with leading industry bodies so that we are always ahead of the curve when it comes to regulatory understanding.

Our team of experts ensure that your business keeps pace with regulators expectations and can clearly demonstrate ongoing compliance.

Our services include

Complaints Excellence

Business Quality Assurance

Compliance Monitoring

Target Operating Model

Skilled Person Review (S.166)

Managing Conduct Risk

Regulatory due diligence

Regulatory Health Check

Senior Managers and Certification Regime

Governance and Board Effectiveness

What can you expect from partnering with Huntswood

Best practice & industry insights

Our solutions are based on deep regulatory experience, data analytics and operational delivery over 25 years. We bring the latest market insights, trends, innovation and best practice to all engagements

Bespoke solutions

We work in collaboration with you to fully understand your business and risk profile, tailoring our solutions to your unique requirements.

Commercial value

Huntswood’s commercial proposition helps reduce the need for ongoing capital investment, replacing fixed costs with a flexible cost base, in a range of pricing models.

Speed and flexibility

Flexibility to deal with planned and unplanned customer activity, utilising our operational experience to scale resource as required - quickly and reliably while always upholding the quality of customer outcomes

Operational excellence

Our expertise in process re-engineering ensures your operation is as efficient and effective as possible to ensure you are creating better outcomes with every customer interaction.

Managing Director

Major Insurance Firm

The Huntswood team has delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have has made the project a great success.

Operations Director

Leading UK Merchandise Retailer

The project has run incredibly smoothly, which reflects great planning and great commitment to pro-actively resolve any issues ... Good collaborative planning was at the heart of the operation. It primarily ensured our customers received an outstanding service but also convey confidence to regulator and all the internal stakeholders.

Client Project Lead

Retail Bank

Huntswood's people are of the highest calibre. Not only do they understand the issue from a regulatory perspective, but they know how to deliver effective training in an impactful way.

Senior Manager, Customer Service Recovery

Leading UK Retail Bank

Our challenge... has been extremely demanding and Huntswood has had to deal with a rapid upsizing of the ongoing engagements, taking the number of deployed staff from an initial 16 to 174 in a very short space of time. The hassle- free experience has been testament to Huntswood's organisational and management skills.

Head Of Training & Development, Insurance

Retail Bank

Throughout the eight months that I've worked with Huntswood I've seen first- hand how they put their customers at the heart of their business. They are a company that continues to impress, deliver and delight in equal measure.