Our Leadership Team

Martin has held a variety of senior roles, including being responsible for complaint handing at Lloyds Banking Group, where he led a 50% reduction in volume over an 18 month period. As Managing Director of Connect, a Lloyds Banking Group company, he was responsible for 7,500 people and over 11 locations, connecting with customers across multiple channels and leading the back-end processing operations teams.  

In his role as Lloyds Bank’s Group Ambassador for the Midlands, Martin helped businesses in the region to prosper. He has also been a non-executive director of Motability Operations, the company responsible for delivering the motability scheme to over 600,000 disabled people.

Outside of work, Martin is married to Tracey and has two daughters, Summer and Taylor. He is a keen Aston Villa fan and enjoys spending his free time playing and watching football, cricket and golf.

Donna is responsible for overseeing the finance function, ensuring that Huntswood is a financially compliant company.

After graduating with a First-Class BSc (Hons) degree in Mathematics at Plymouth University, Donna started out her career qualifying as a Chartered Accountant at Saffery Champness, where she worked in the Business Advisory Team.

After becoming ACA qualified, Donna was the Financial Accountant at Barracuda Group for three years, before joining Huntswood in 2010. Before her board appointment, she headed up Huntswood’s Commercial Finance division, before moving on to become Finance Director in 2017.

She is a Fellow of the Institute of Chartered Accountants in England and Wales.

Donna likes to spend a lot of her time outside with her family, is a keen runner, and plays hockey for Sonning Hockey Club.

Nick joined Huntswood in March 2020, having previously undertaken the role of Managing Director Client Relationships. He was appointed as the Chief Operating Officer in January 2022 with responsibility for all operational activities across the group including our People, Commercial, Marketing and Legal functions.

Nick has almost 20 years' experience in leading large-scale operations, and prior to joining Huntswood ran his own consultancy business providing customised consultancy services across a broad spectrum of financial services. Previous roles also include Director of Customer Operations at TSB and Director of Telephone Banking at Lloyds Banking Group.

Outside of work Nick is married with three daughters, Elena, Hannah and Francesca, and enjoys travelling and spending time on the golf course.

Helen has 19 years of customer-focused, operational experience with a very strong track record in risk management, and has extensively led and galvanised people through complex business and regulatory change while continuing to execute and deliver exceptional results.

Helen is excellent at building relationships and ensuring alignment across different businesses and lines of defence.

Prior to Huntswood, she held senior risk roles within a number of the UK’s best known banking institutions and wealth firms.

Listen to Helen talk about her role within the business, the experience she brings to the team and how we creating better outcomes for our clients and their customers

Kirk joined Huntswood in October 2015, having previously worked with Huntswood as both a client and an associate. He moved into the role of Technology Director in December 2019, with a focus on developing Huntswood’s Technology capability. Prior to this he was responsible for Huntswood office-based projects and outsourcing services.

Kirk’s experience spans the financial services industry as a whole, but with a focus on retail banking and telecoms in particular. In this space, he has managed award-winning, large-scale operations. He has previously worked for RBS, Morgan Stanley, O2 and National Australia Group.

Kirk is a Chartered Banker and a Fellow of the Chartered Institute of Bankers in Scotland (FCIBS). He was also the first UK winner of the European Call Centre Professional Awards.

John joined Huntswood in 2021 and is responsible for the delivery of our engagements.

Prior to Huntswood, John worked at Lloyds Banking Group for 35 years, across a range of portfolios including risk, operations and retail. As Director for Operations – PPI and Complaints, he had first-hand experience of working with a range of suppliers, including Huntswood. Most recently he was the LBG Risk Director, responsible for outsourcing, property and HR. A management role early in his career, at the bank’s residential college, was instrumental in shaping his leadership approach; he fundamentally believes in investing in / developing colleagues through coaching and feedback, as this creates the foundations for an effective business culture.

Outside of work, John enjoys wine tasting holidays, hiking expeditions, is a football coach and a passionate supporter of Aston Villa. He has recently started learning Spanish. Above all else, time spent with his son is the most treasured.

Sara is responsible for the recruitment, referencing and placement of Huntswood's network of contractors and permanent employees, as well as managing the Human Resources function for Huntswood. She’s been involved in large-scale, specialist resourcing projects for many years. Prior to joining Huntswood in 2002, she was a recruitment consultant for the Michael Page Group.

Sara is trained in Thomas International's PPA and is also an experienced competency-based interviewer and assessor.

Sara has a young family; so much of her time is spent in soft play areas and petting zoos. Aside from the kids though, her other favourite things are being with friends, good food, and a cold glass of wine on a sunny day.

Lucy is an experienced commercial leader who has worked in a number of sectors undertaking legal and commercial roles. Since joining Huntswood in 2015, she has led our in-house legal function. Prior to her time at Huntswood, Lucy worked for some of the world's largest data, software and technology companies starting her career at Reuters before spending time working with a number of venture capital firms on their start-up investments as a commercial and legal representative. Her present role involves the leadership of Huntswood’s Legal, Procurement, Marketing and Commercial departments. In addition to this, Lucy supports our Chief Executive Officer in developing our commercial plans which includes our Strategic Partnerships.

Outside of work, you’ll find Lucy riding horses, sailing, enjoying art and literature or being a Mum to her two children.

Steve joined Huntswood in 2004 and has held a number of senior operational roles within the organisation since then. In his current role as Operations Director, he is responsible for the successful delivery of all client engagements, supporting new business opportunities and as part of Huntswood’s leadership team, supporting the CEO in the strategic direction of the business.

Prior to joining Huntswood, Steve initially conducted sales roles within the Royal London Group, progressing to compliance oversight roles, including the leading of the Compliance Monitoring Team in undertaking bespoke audits of regulated business areas.

His final role at Royal London involved the compliance oversight of all new business functions, including advised and non-advised sales, mortgages, and call centre-related workstreams. He holds various financial services qualifications and the Prince2 project management qualification.

Outside of work, Steve enjoys travelling, golf, and supporting his local football team (Manchester United).

Luke joined Huntswood in 2012 and has since undertaken a variety of roles in support of the conduct and operational needs of our clients across a range of disciplines including sales & servicing, quality assurance, complaints and remediation.

Luke’s experience spans a number of sectors including Consumer Credit as it transitioned to FCA authorisation, in addition to leading Huntswood’s Insurance market activity and client engagement through the operational challenges posed by the pension reforms.

Prior to joining Huntswood Luke was an elite rower having won Henley Royal Regatta. Outside of work Luke remains keen on sports and keeping fit, albeit at a more leisurely pace whilst studying for an MBA alongside a young family.