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    Huntswood’s suite of client services provide the people, processes and technologies your business needs to succeed, all supported by advisory expertise

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    Complaints

    Complaints Outlook 2024

    Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey

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Recruitment

Our Leadership Team

Meet the people that spearhead our core business units

Talk to an expert

Our team at the helm makes the magic happen.

Deep CX expertise and thought leadership coupled with a people-first approach lies at the heart of every solution we design, build, and deliver.

Meet the leadership team

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Martin Dodd

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Leadership /
Martin Dodd

Martin Dodd

Chief Executive Officer

Martin has held a variety of senior roles, including being responsible for complaint handing at Lloyds Banking Group, where he led a 50% reduction in volume over an 18 month period. As Managing Director of Connect, a Lloyds Banking Group company, he was responsible for 7,500 people and over 11 locations, connecting with customers across multiple channels and leading the back-end processing operations teams.

In his role as Lloyds Bank’s Group Ambassador for the Midlands, Martin helped businesses in the region to prosper. He has also been a non-executive director of Motability Operations, the company responsible for delivering the motability scheme to over 600,000 disabled people.

Outside of work he is a keen Aston Villa fan and enjoys spending his free time playing and watching football, cricket and golf.

Chief Executive Officer

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Laura Hourican

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Leadership /
Laura Hourican

Laura Hourican

Chief People Officer

With 23 years in management, 17 of which specialised in Human Resources across retail, hospitality, and financial services, Laura is a seasoned HR professional with a focus on Business Process Outsourcing.

Laura's strategic expertise shapes people practices, spanning employee relations, TUPE, resourcing, performance management, CSR, and employee wellbeing. Her notable accomplishments include securing Investor in People Gold and Silver CORE Accreditation (Responsible Business Framework) via Business in the Community.

She was recognised by Employer of Choice BITC, CIPD awards, and holds Learning & Development accolades. Laura also holds FCIPD status and a BA Hons in Business Administration, alongside postgraduate qualifications in HR and Employment Law.

Chief People Officer

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Helen Maslin

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Leadership /
Helen Maslin

Helen Maslin

Managing Director, South Africa

Helen has 19 years of customer-focused, operational experience with a very strong track record in risk management, and has extensively led and galvanised people through complex business and regulatory change while continuing to execute and deliver exceptional results.

Helen is excellent at building relationships and ensuring alignment across different businesses and lines of defence.

Prior to Huntswood, she held senior risk roles within a number of the UK’s best known banking institutions and wealth firms.

Managing Director, South Africa

Complaints Outlook 2024

Learn about effective complaint handling in a world where customer expectations are higher than ever before
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Cookies
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Modern Slavery Statement
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Promotion of Access to Information Act (PAIA)