HUNTSWOOD_RCX_OnBLACK 1
  • Capabilities

    Capabilities

    Huntswoodโ€™s suite of client services provide the people, processes and technologies your business needs to succeed, all supported by advisory expertise

    • Complaints excellence
    • Customer contact centres
    • Offshore customer support services
    • Recruitment process outsourcing
    • Past business review and remediation
    • Customer servicing
    • Operational resilience and continuity
    • Regulatory risk and assurance
    • Advisory services
    • Resourcing and recruitment
    • Outsourcing
    Linkedin
    Complaints

    Complaints Outlook 2024

    Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey

    Learn More
  • Industries

    Industriesโ€‹

    We help clients transform their business to drive better customer, compliance and commercial outcomes

    • Financial services
    • Utilitiesโ€‹
    Linkedin
    Hunstwood

    We are Huntswood

    Learn more about Huntswood’s experience, high quality resource and bespoke solutions.

    Learn More
  • Company

    Company

    • Contact us
    • Media centre
    • Life at Huntswood
    • Environmental, social and governance
    • ResultsCX

    About Huntswood

    • About us
    • Our leadership team
    • Our client relationship directors
    • Our partners

    Off Payroll (IR35) Working

    • Off payroll (IR35) working - FAQs for clients
    • Off payroll (IR35) working - FAQs for associates

    Policies and Reports

    • Modern slavery statement
    • Huntswood tax strategy
    • Covid-19 workplace risk assessment
    • CXP gender pay gap
  • Insights

    Stay informed. Stay ahead.

    • All
    • Articles
    • Case studies
    • Regulatory updates
    • Whitepapers
    • Infographics
    • Videos and podcasts
    Linkedin

    Business outcomes
    that underpin your growth

    Watch video
  • ResultsCX
Recruitment

ResultsCX acquires Huntswood

Resources

Press Release

Date

March 4, 2025

BACK TO ALL POSTS

ResultsCX acquires Huntswood

Share

Acquisition marks the companyโ€™s expansion in BFSI and Utilities sector, strengthens its foothold in the UK and signifies entry into the burgeoning South African market

Fort Lauderdale, FL (14/02/2024): โ€” ResultsCX, a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms, announced today that it has acquired Huntswood, a UK based consulting and customer solutions company. With this addition, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.

Rajesh Subramaniam, CEO and Managing Director of Results CX said โ€œHuntswood stands out as a market leader in complaint management, remediation, and fraud resolution, drawing upon over two decades of invaluable experience in customer service. This gives them a unique capability to identify and resolve customer pain points with remarkable efficacy. Aligning with a brand like Huntswood perfectly fits into our strategic growth objectives in Europe. It also significantly extends our reach โ€“ establishing a presence in South Africa, an increasingly sought-after offshoring destination renowned for its customer-centric workforce and the ability to handle diverse and complex work.โ€

Akshat Babbar, Managing Director of ChrysCapital commented โ€œWith the acquisition of Huntswood, ResultsCX solidifies its presence in the competitive UK market and secures entry to a prestigious client portfolio. Leveraging Huntswoodโ€™s extensive two-decade expertise, we not only enhance our capabilities in additional verticals but also pave the way for expansion into the South Africa delivery market.

Martin Dodd, CEO of Huntswood further added, โ€œWe are excited to be a part of the ResultsCX organization. With this partnership, we will collectively have a strong workforce of 6000 skilled professionals in the UK and Europe, enhancing ResultsCXโ€™s digital-first operations. Both companies share a deep commitment to people-centricity, focusing on the delivery of outstanding customer experiences alongside the creation of a supportive and inclusive work environment.โ€

Founded in 1996, Huntswood has continuously evolved to meet the changing demands and expectations of its clients and customers. Huntswood is headquartered in Berkshire, UK with centres of excellence in South Africa, including two in Durban and one in Cape Town. The combined presence leverages the cultural synergies between the two regions, creating economic advantages for clients while effectively addressing offshoring related challenges.

 

About ResultsCX

ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have helped leading brands โ€“ across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries โ€“ drive superior customer and business outcomes.

Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.

ResultsCX is backed by ChrysCapital, a $6 billion AUM India-based private equity firm. A highly experienced investor in the Enterprise Technology space, ChrysCapital has successfully invested in high-growth companies such as Infosys, HCL, Mphasis, LTI, Hexaware and Spectramind.

For more information, please contact:

Lucy Gilly
Commercial Director, Huntswood
lgilly@huntswood.com
+44 118 971 8192

Home
About us
Insights
Contact us
ResultsCX
Privacy Policy
Cookies
Terms and Conditions
Modern Slavery Statement
Carbon Reduction Plan
Promotion of Access to Information Act (PAIA)

ยฉ2025 All Rights Reserved. Huntswood. A ResultsCX Company.

Privacy Policy
Cookies
Terms and Conditions
Modern Slavery Statement
Carbon Reduction Plan
Promotion of Access to Information Act (PAIA)