General Insurance Articles

Managed resourcing solution yellow
Complaints

Our call handlers share their insight from the frontline

Prioritise fpoc
Complaints

Prioritising First Point of Contact when dealing with complaints

Listen to complaints
Complaints

Turn complaints into opportunities

Closed complaints
Complaints

Why firms should be breaking down the barriers in complaints

Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

CO2021 questions
Complaints

The unanswered questions from the Complaints Outlook 2021 Launch Event

Pricing remedies catalyst2
Fair pricing

FCA pricing remedies will change the game for the insurance industry

Complaints innovation
Complaints

Maximising customer outcomes through innovation in the complaints landscape

Insurance add ons
Fair pricing

FCA general insurance add-ons data: an opportunity to demonstrate value

ABI and BIBA review
General regulation

ABI and BIBA review indicates good progress in fair pricing, but more needs to be done

Integrity green
Complaints

The regulator’s expectations of complaints handling during coronavirus

Future conduct risk
General regulation

The Future of Conduct Regulation

Cyber board third party
Technology and Data

Cyber Security and the Board – Working with third party suppliers

Insurance future sicsic
General regulation

The future of General Insurance pricing

Cyber threats 2020
Technology and Data

The five cyber threats we’ll face in the 2020s

New year operational excellence
Operational Excellence

5 New Year’s resolutions to help you achieve operational excellence in 2020

Ethics and Compliance in the Boardroom
Culture

Guest Article: Poor culture – The silent Boardroom killer

Complaints outlook questions 2
Complaints

Your complaints questions answered – Part 2

Complaints outlook questions 1
Complaints

Your complaints questions answered – part 1

Future 2 insight version
Culture

Guest Article: Is your business ready for the future of work?

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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