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Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey

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Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations

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Complaints

Complaints Outlook 2021 Launch Event - Panel session

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Complaints

Research report: Complaints Outlook 2021

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Maximising customer outcomes through innovation in the complaints landscape

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Ofgem complaints warning is an opportunity to reduce cost to serve

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Complaints

FOS H2 2019 Complaints Data Analysis

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FCA H2 2019 Complaints Data Analysis

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The regulator’s expectations of complaints handling during coronavirus

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White Paper: Complaints Outlook - Travel Sector

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Regulatory Update: FOS 2020 / 2021 plans, budget and future strategy

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General regulation

Case Study: Packaged bank account complaint handling for the UK’s largest retail bank

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Complaints

Your complaints questions answered – Part 2

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Complaints

Your complaints questions answered – part 1

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Building a ‘smart’ complaints function – The role of technology in complaint handling

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Complaints Outlook 2019 – The human element: getting the focus on delivering excellence

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Complaints Outlook 2019 – Winning new customers through advocacy

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Complaints Outlook 2019 – Research Approach and Methodology

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Complaints Outlook 2019 – More valuable relationships with existing customers

Complaints outlook 2019 uk finance webinar
Complaints

Webinar: Complaints Outlook 2019 with UK Finance

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The Complaints Outlook 2021

Actionable insight for every stage of the complaints journey

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