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Our expert insight keeps you up-to-date on the latest industry developments and regulatory changes, providing the guidance needed to create better outcomes

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Motor finance remediation discussion
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Video

January 13, 2026

Navigating Consumer Credit in 2026: Are You Ready?

Article

January 6, 2026

FCA motor finance redress scheme consultation

Regulatory Update

October 8, 2025

Chancellor Rachel Reeves outlines vision for regulatory reform

Regulatory Update

July 17, 2025

Beyond the complaint: driving excellence through root cause analysis

Whitepaper

July 15, 2025

Summary of July 2025 consultation document on the review of the Financial Ombudsman Service (FOS)

Regulatory Update

July 15, 2025

Motor finance lenders – are you ready for what’s next? FCA redress scheme update

Case Study

June 25, 2025

UK Government Approach to Regulating Buy-Now, Pay-Later (BNPL) Products

Regulatory Update

May 23, 2025

Consumer Credit Act (CCA) Reform – Phase 1 Consultation (May 2025):

Regulatory Update

May 20, 2025

Vulnerability in 2025

Whitepaper

April 22, 2025

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ResultsCX + Huntswood: Stronger Together
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Video

April 15, 2025

Complaints calculator

Article

March 24, 2025

FCA releases its review on the treatment of vulnerable customers

Article

March 23, 2025

A road less travelled: assessing your remediation approach

Case Study

March 23, 2025

Ongoing advice and the FCA – firms must continue to prepare

Article

March 23, 2025

Consumer duty in 2025

Article

February 27, 2025

FCA issues new guidance to support bereaved customers

Article

December 23, 2024

The Current State of FOS Complaints – Q2, FY 2024 / 2025

Article

December 6, 2024

Research report: Complaints Outlook 2024

Whitepaper

November 28, 2024

Insurance Sector update – Autumn 2024

Article

November 18, 2024

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