Insights - Huntswood

Capabilities
Capabilities

Huntswood’s suite of client services provide the people, processes and technologies your business needs to succeed, all supported by advisory expertise

Complaints Excellence

Customer contact centres

Recruitment Process Outsourcing

Past Business Review and Remediation

Customer Servicing

Operational Resilience and Continuity

Regulatory Risk and Assurance
Complaints

Research report: Complaints Outlook 2022

Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey
Services
Services

We help clients transform their business to drive better customer, compliance and commercial outcomes

Outsourcing

Resourcing and recruitment

Advisory Services
General regulation

We are Huntswood - Lucy Gilly

Meet our Commercial Director, Lucy Gilly, and find out what it is like to work with Huntswood, and why we are fast becoming our clients number one partner of choice.
Company
Company

Contact us

About Huntswood

Our Founder

Our Board

Our Leadership Team

Our Client Relationships Directors

Our Partners

Huntswood Story

Media Centre

Life at Huntswood

Corporate Social Responsibility

Off payroll (IR35) Working

Off payroll (IR35) Working - FAQs for Clients

Off payroll (IR35) Working - FAQs for Associates

Policies and reports

Modern Slavery Statement

Huntswood Tax Strategy

Covid-19 workplace risk assessment

CXP gender pay gap
General regulation

We are Huntswood - Helen Maslin, Risk Director

Helen Maslin, Risk Director, talks about her role within the business, the experience she brings to the team and how we creating better outcomes for our clients and their customers
Insights
Site Search
Recruitment

CO2022 word cloud

Complaints

Research report: Complaints Outlook 2022

Gi pricing insight 308 176

Fair pricing

White Paper: Paying a fair price for loyalty

Outsourcing considerations 308 176

Outsourcing

White Paper: Outsourcing in regulated markets - 5 essential considerations for your firm

Senior Managers and Certification Regime

White Paper: Embedding the Senior Managers and Certification Regime (SM&CR)

Cyber security in the boardroom

Operational Resilience

White Paper: Cyber Security in the Boardroom

Customer Servicing

Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table

Complaints

Case Study: Huntswood Delivers High Quality Complaints Handling

CO2022 martin dodd

Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

CO2022 event research principles

Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

CO2022 word cloud

Complaints

Research report: Complaints Outlook 2022

Customer Servicing

Can the utilities sector rebuild customers’ trust and loyalty to deliver sustained business success?

Customer Servicing

Telecoms firms - don’t sleep on the competitive advantage afforded by elite customer service

Customer Servicing

Why is it so important to get section 75 right?

Fibre optic service

Customer Servicing

How telecommunication providers can stand out with high quality customer service

Lucy Comercial we are Huntswood vim

General regulation

We are Huntswood - Lucy Gilly

Customer Servicing

The SOLRs are here to stay

Utilities empathetic

Customer Servicing

The debt collection challenge: why an empathetic approach is key

Energy price cap increase

Customer Servicing

Energy price cap increase: An opportunity to build stronger customer relationships

Managed resourcing solution yellow

Complaints

Our call handlers share their insight from the frontline

We are huntswood luke wootton

General regulation

We are Huntswood - Luke Wootton

Prioritise fpoc

Complaints

Prioritising First Point of Contact when dealing with complaints

Helen maslin video

General regulation

We are Huntswood - Helen Maslin, Risk Director

Podcast web banner blue

Complaints

Podcast: Prioritising First Point of Contact when dealing with complaints

Financial Crime

White Paper: The UK’s Response to Cyber Fraud: The role of business

Listen to complaints

Complaints

Turn complaints into opportunities

Banks and building societies

Banks and Building Societies

Consumer credit

Consumer Credit

General insurance

General Insurance

Life, Pensions and Wealth

Utilities

Payments

Travel

Gaming

Other regualted

Other regulated industries

Pharmaceutical

Complaints

Pensions

Customer service

Customer Servicing

Vulnerable customers

Operational resiliance

Operational Resilience

Fair pricing

Advice and suitability

Compliance monitoring

Compliance monitoring

Outsourcing

Technology and Data

Payments

Culture

Financial Crime

Financial Crime

PPI

Non-Executive Directors

Senior Managers and Certification Regime

General regulation

General regulation

Learning and Development

Past Business Review

Remediation

Resourcing

Recruitment

Operational excellence

Operational Excellence

CO2022 word cloud

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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