Energy service
Complaints

Ofgem complaints warning is an opportunity to reduce cost to serve

Insurance pricing practices
Fair pricing

Regulatory update: MS18/1.3 - The FCA’s General Insurance Pricing Practices Final Report

Insurance add ons
Fair pricing

FCA general insurance add-ons data: an opportunity to demonstrate value

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Fair pricing

Podcast: Fair Pricing and Value in General Insurance

Pension regulatory responsibility
Pensions

Take responsibility for DB pension transfers, before the regulator does

DB pensions Ros Blog
Pensions

Defined benefit pensions regulation – a view from Baroness Ros Altmann

ABI and BIBA review
General regulation

ABI and BIBA review indicates good progress in fair pricing, but more needs to be done

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Pensions

Podcast: DEFINED BENEFIT PENSION TRANSFERS: WHAT SHOULD FIRMS BE DOING?

Affordability responsible lending blog
Vulnerable customers

Responsible lending - navigating through uncertainty

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Pensions

Understanding the FCA’s new policy on DB pension transfers

Affordability responsible lending
Vulnerable customers

White paper: Affordability - Responsible lending in consumer finance

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Pensions

Podcast: DB Pensions in the current climate; with Baroness Ros Altmann

Equation
Advice and suitability

Managing the payment deferral crossroads

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Vulnerable customers

Podcast: Affordability and responsible lending

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General regulation

Podcast: The FCA Business Plan 2020

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Complaints

FOS H2 2019 Complaints Data Analysis

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Complaints

FCA H2 2019 Complaints Data Analysis

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General regulation

Case Study: Undertaking a skilled person governance review for a leading Insurer

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Complaints

The regulator’s expectations of complaints handling during coronavirus

Future conduct risk
General regulation

The Future of Conduct Regulation

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