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During the past decade, we have seen extreme weather become more common, and with these weather events comes an increase in the volume, complexity and urgency of consumer complaints.
It’s all too easy for firms, especially those in the General Insurance and Utilities sectors, to get snowed under by an unmanageable amount of complaints, often finding that they need to take on extra resource just to keep up.
But winter complaints surges needn’t be a cause for alarm if you have the right support. Read through our latest infographic below for more.
Sources:
New report reveals deadly impact of Beast from the East which left health and social care services ‘creaking at the seams’, Energy Action Scotland, 2018
UK Climate Summary March 2018, Met Office
State of the UK Climate 2018 Supplement, Met Office, 2018
Sudden Stratospheric Warming, Met Office, 5th January 2019
Out in the Cold, Ofgem, 19th June 2018
State of the Energy Market 2018 Report, Ofgem, 11th October 2018
Freezing weather costs UK economy £1bn a day, P. Inman, G. Topham and A. Vaughan, The Guardian, 3rd March 2018
Flooding and Business, The Facts, SES Business Water