Customer Contact Centres
Eliminate the queue and see customer satisfaction rise as a result
Flexible and resilient contact centre services
We deliver bespoke contact centre solutions across financial services, utilities, telecoms, travel, retail, and the public sector. Every solution is shaped around your business, not a template—ensuring maximum value for you and your customers.
Our consultative approach combines deep channel knowledge, behavioural insight, and real customer engagement to optimise existing journeys and introduce new ones where needed. From current state to desired state, we design flexible solutions that drive measurable outcomes.
With agile operations, strong transformation capability, and a global footprint spanning the UK and South Africa, we provide exceptional service with cultural alignment and competitive pricing.
A seamless extension of your brand
When we represent your brand, we do it seamlessly: our goal is to work as an extension of your business by immersing ourselves in your organisational culture and values. That means upholding your reputation like it’s our own – because that’s exactly what it is.
What can you expect from partnering with Huntswood
Responsive
We provide scale, without compromising attentiveness. Following rapid mobilisation, our solutions evolve and change with our clients’ needs
Collaborative
We have a natural affinity with, and understanding of, our clients. We share their values, behaviours and goals - the whole is greater than the sum of its parts
Quality
We don’t see our high quality service delivery as a competitive advantage, but the bare minimum a client should expect. We create better outcomes for our clients and their customers
Relevant
We’re a strategic partner, delivering innovation and continuous improvement through process efficiencies and automation. We’re transformational – and will be as relevant to you in the future as we are today
Learning
As a learning organisation we modify our approach based in new knowledge and insight. We’re on a journey with our clients, with an openness to new ways of working
Understanding and meeting your obligations
High quality standards, motivated people, exacting performance and regulatory compliance are cornerstones of our approach. We are authorised and regulated by the Financial Conduct Authority, and elsewhere maintain excellent relationships with industry regulators. This allows us to maintain a contemporary view of best practice and incorporate all of our clients’ regulatory obligations into our services. Our dedicated and experienced conduct risk experts assure our solutions from this perspective.
Offshore customer support services
Huntswood's offshore capability delivers authentic, innovative outsourcing support, from customer service to complaints, sales and remediation.
Our clients realise significant cost benefits, while delivering the same high quality service to their customers.
No matter the challenges your team faces, we have a solution for you
Multi-channel communication tools and processes include telephony, email, SMS, social, webchat, chatbot and more. We service inbound and outbound communications across all channels
Measurable improvements in customer satisfaction utilising the KPIs that are important to you
We deliver secure office-based, hybrid and home working solutions to clients, which deliver maximum flexibility without sacrificing operational excellence
Quality process design ensures your operation is efficient from the outset, and our continuous improvement approach allows you to create better outcomes with each customer interaction
Robotic process automation executes repetitive tasks such as data gathering and systems administration so Agents can focus on customers' needs
Bespoke case management, workforce and workflow tools ensure our engagements deliver improved operational efficiencies while providing significant insight into performance using valuable MI