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General regulation

Podcast: The FCA Business Plan 2020

Future conduct risk
General regulation

The Future of Conduct Regulation

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General regulation

The future of General Insurance pricing

Embedding SMCR
Senior Managers and Certification Regime

White Paper: Embedding the Senior Managers and Certification Regime (SM&CR)

Finalised guidance insurance manufacturers distributors
General regulation

Regulatory Update: FG19 / 05 – Finalised Guidance for insurance product manufacturers and distributors

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General regulation

The FCA is ready to intervene on GI pricing practices – what are the next steps for the insurance sector?

Complaints outlook
Complaints

Complaints Outlook 2019 – A video round-up from the launch event

FOS complaints data H1 2019
Complaints

Regulatory update: FOS complaints data H1 2019

Reg update pension transfer advice contingent charging
Pensions

Regulatory update: CP19 / 25 – Pension transfer advice: contingent charging and other proposed changes

Microbusinesses Insight 308 176
General regulation

Microbusinesses and the energy market - The potential impacts of Ofgem's strategic review

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Vulnerable customers

Regulatory update: Guidance for firms on the fair treatment of vulnerable customers

Buy Now Pay Later Insite 308 176
General regulation

Regulatory update: Buy Now Pay Later Offers – Feedback on CP 18 / 43 and Final Rules

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Complaints

White Paper: Complaints Outlook 2019

Utilities SMCR Insight 308 176
Senior Managers and Certification Regime

Could we soon see an SM&CR for the Utilities sector?

Overdraft Insight 308 176
General regulation

Regulatory Update: FCA overdraft reforms

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General regulation

White Paper: Under the bonnet of motor finance

WHERE THE UTILITIES INDUSTRY IS HEADING IN 2019
General regulation

The principles of regulation – Where the utilities industry is heading in 2019

FOS 2018 20 Insight V2 308 176
General regulation

Regulatory update: Financial Ombudsman Service Annual Review 2018 / 19

FOS Insight 308 176
Complaints

How to reduce complaints as FOS raises the stakes

Gi pricing insight 308 176
Customer Servicing

White Paper: Paying a fair price for loyalty

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The Complaints Outlook is back

WE'RE EXPLORING THE EMOTIONAL IMPACT OF COMPLAINTS

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