WE ARE HUNTSWOOD. THE PEOPLE WHO PUT PARTNERSHIP FIRST.
A TRUSTED TEAM WITH THE INSIGHT, EXPERTISE AND PACE TO CREATE BETTER OUTCOMES FOR OUR CLIENTS, THEIR CUSTOMERS AND THE COMMUNITIES THEY’RE PART OF.
We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. We’re built on the ambition to make a positive difference. It’s what Huntswood has done since we opened our doors 25 years ago, and it’s what every single one of us strives for today. Over the years, we’ve grown from a two-person team to a nationwide service provider – accepting bigger challenges, exceeding clients’ expectations and empowering each other every day. We put the right people in the right place at the right time – whether it’s our dedicated team of Associates or our Board. Together, we’ve got the outstanding track record of delivery, the depth of expertise and the flexibility of approach to be the trusted partner our clients deserve.
WE STAND WITH OUR CLIENTS WITHOUT QUESTION
WORKING ON THEIR TERMS TO SHARE OUR INSIGHT WHENEVER AND WHEREVER THEY NEED IT.
The pressure for businesses to deliver higher quality services at lower costs is growing. Firms are reinventing how they operate, execute and communicate – adapting to new ways of working and responding to changing customer needs in different ways.
We’re here to help clients as the landscape evolves and new challenges arise. We advise and consult as a trusted partner in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence.
We deliver insight for better outcomes, and that means being there to help clients navigate change, invest in the future and meet challenges head-on. It means helping them anticipate what’s next and solving problems before they even arise – with minimum risk every step of the way.
Together, we are a dependable, genuine team on a mission to provide insight, build the best relationships and create better outcomes – when and where it matters most.
WE ARE HUNTSWOOD.
THE PEOPLE WHO PUT PARTNERSHIP FIRST.


RESOURCING AND RECRUITMENT
At Huntswood, we can deploy large-scale resource, on a flexible basis, to supplement your business-as-usual operations – including, if required, the locations, systems and management needed to embed and oversee programmes of work.

CLIENT SOLUTIONS
Huntswood is a specialist outcomes-based outsourcing partner. We ensure quality, regulatory compliance and good customer outcomes.

ADVISORY SERVICES
Huntswood’s advisory services team harnesses regulatory expertise to deliver robust, independent and professional advice on the evolving risk and regulatory landscape.
Latest Insights
Complaints
Research report: Complaints Outlook 2022
Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey
Customer Servicing
Can the utilities sector rebuild customers’ trust and loyalty to deliver sustained business success?
Excellent customer experiences are the building blocks for brand advocacy
Customer Servicing
Telecoms firms - don’t sleep on the competitive advantage afforded by elite customer service
What should telecommunication providers be thinking about when it comes to achieving higher quality customer service?
Customer Servicing
Why is it so important to get section 75 right?
Lenders that are considering new credit or buy now pay later (BNPL) products, must look to get section 75 right first time!
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