IN TODAY’S VOLATILE WORLD, RESILIENCE AND CONTINUITY PLANNING IS THE DIFFERENCE BETWEEN SUCCESS AND FAILURE

System issues and cyber security breaches are hitting the media with ever increasing frequency, with large volumes of customers impacted in short periods of time.

Regulators are also increasingly focusing on how firms are bolstering their operational resilience and putting in place continuity plans to ensure customers are able to continue to access vital services after a major issue.

Huntswood is here to support your business before, during and after any incident:

Preperation

PREPARATION AND PLANNING

Digital embrace

DISASTER RESPONSE

Cyber security

CYBER SECURITY

THE HUNTSWOOD DIFFERENCE

We are the ‘go-to’ response partner for regulated firms, with extensive experience in supporting businesses during and after critical incidents to manage the operational impacts. 

But our support doesn’t end there, our experience means we are well-placed to evaluate your operational resilience plans and help you prepare effectively, so if the worst happens, you know you will be able to effectively manage and protect your firm from excessive regulatory or reputational risks.

  

Gadhia

IN PARTNERSHIP WITH GADHIA CONSULTANTS

As we all know, prevention is better than cure.

We work closely with our expert partners, Gadhia Consultants, to help your firm prevent cyber security incidents and data breaches occurring in the first place.

Co icon journey

 

The Complaints Outlook 2021

Actionable insight for every stage of the complaints journey

Download

 

Latest Insights

Listen to complaints
Complaints

Turn complaints into opportunities

By listening to what customers are saying during the complaints process, firms can tap into a powerful source of information

Closed complaints
Complaints

Why firms should be breaking down the barriers in complaints

Making a good impression during the early stages of a complaints journey can lead to trust and loyalty in the future

Podcast web banner green
Complaints

Podcast: Making it easy to complain

Huntswood’s Richard Brown is joined by consumer behaviour experts Sam Bettis and Patricia Riddell to discuss the importance of making it easy to complain

Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

At a time of increasing financial and emotional pressure, firms that put complaints excellence at the centre of their operations, will win customer trust and earn long‐term loyalty

SIGN UP FOR REGULAR INSIGHT

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.