We combine people, process and technology to
Drive better commercial, customer and operational outcomes
Complaints Excellence
Unlock the value in the complaints process
Past business review and remediation
Make things right for your customers
CustomerServicing
Take a customer-centric approach to your business
Operational resilience and continuity
Prepare for stress and bounce back from issues
Regulatory Risk and Assurance
Navigate the complex regulatory landscape
Latest Insights
Technology and Data
Cyber Security and the Board – Working with third party suppliers
Businesses are under acute stress and it is against this backdrop that we urge firms to remain vigilant about their arrangements with third party suppliers.
General regulation
The future of General Insurance pricing
This article summarises Michael Sicsic's thoughts during the panel session on the future of General Insurance pricing at the ABI annual conference 2020.
Customer Servicing
White Paper: Reducing the 'Cost to serve'
Keeping the cost of customer care down without sacrificing on service quality
Technology and Data
Automation in utilities – where’s the ‘human touch’ gone?
Automation and innovation are changing the shape of the utilities industry, but it is crucial to remember the importance of the personal touch to ensure your customers really feel valued
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