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Drive better commercial, customer and operational outcomes

Complaints Excellence

Unlock the value in the complaints process

Past business review and remediation

Make things right for your customers

Customer
Servicing

Take a customer-centric approach to your business

Operational resilience and continuity

Prepare for stress and bounce back from issues

Regulatory Risk and Assurance

Navigate the complex regulatory landscape

Latest Insights

Expertise on demand
Resourcing

Expertise on demand

How to transform your business with a flexible, specialist workforce

Cyber threats 2020
Technology and Data

The five cyber threats we’ll face in the 2020s

Ransomware, more advanced phishing and mobile malware will be some of the biggest threats facing firms in the 2020s

DEFINED BENEFIT TRANSFERS
Pensions

Defined benefit transfers – Change on the horizon?

Defined Benefit pension transfers remain a sticky topic in the industry. It remains up to firms to prove they are providing suitable advice

Ros Altmann
Pensions

Discussing pension transfers with Baroness Ros Altmann

Baroness Ros Altmann recently spoke to us about contentious issues within the pensions transfers market

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