COVID-19
Huntswood is carefully monitoring the situation regarding the Coronavirus and we are taking all possible measures to protect the health of our colleagues and keep them safe, in line with Government guidance.
We combine people, process and technology to
Create better commercial, customer and operational outcomes
Complaints Excellence
Unlock the value in the complaints process
Past business review and remediation
Make things right for your customers
CustomerServicing
Take a customer-centric approach to your business
Operational resilience and continuity
Prepare for stress and bounce back from issues
Regulatory Risk and Assurance
Navigate the complex regulatory landscape
The Complaints Outlook 2021
Actionable insight for every stage of the complaints journey
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Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming!
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Latest Insights
Financial Crime
Research report: Fighting Cyber Crime
This paper demonstrates just how prevalent cyber enabled fraud has become, affecting all of us in some way.
Complaints
Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey
Phil Whichello, Director, YSC, talks through human behaviours and how positive experiences can build advocacy for firms.
Complaints
Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations
A detailed view of the key findings from by the Complaints Outlook 2021 research.
Complaints
Complaints Outlook 2021 Launch Event - Panel session
Our experts take questions from the audience on all things complaints - RCA to Covid-19 and the future of complaints handling.
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