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Huntswood is carefully monitoring the situation regarding the Coronavirus and we are taking all possible measures to protect the health of our colleagues and keep them safe, in line with Government guidance.

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We combine people, process and technology to

Create better commercial, customer and operational outcomes

Complaints Excellence

Unlock the value in the complaints process

Past business review and remediation

Make things right for your customers

Customer
Servicing

Take a customer-centric approach to your business

Operational resilience and continuity

Prepare for stress and bounce back from issues

Regulatory Risk and Assurance

Navigate the complex regulatory landscape

Latest Insights

Gadhia cyber
Financial Crime

White Paper: The UK’s Response to Cyber Fraud: The role of business

Clear, pragmatic actions for firms to combat cyber fraud and contribute to making the UK a safer business environment

Listen to complaints
Complaints

Turn complaints into opportunities

By listening to what customers are saying during the complaints process, firms can tap into a powerful source of information

Closed complaints
Complaints

Why firms should be breaking down the barriers in complaints

Making a good impression during the early stages of a complaints journey can lead to trust and loyalty in the future

Podcast web banner green
Complaints

Podcast: Making it easy to complain

Huntswood’s Richard Brown is joined by consumer behaviour experts Sam Bettis and Patricia Riddell to discuss the importance of making it easy to complain

Working with key industry partners:

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