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Latest Insights

CO2024 insight
Complaints

Research report: Complaints Outlook 2024

Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey

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General regulation

Insurance Sector update - Autumn 2024

The FCA has been very active in the insurance sector in 2024. New products have returned to the market in a controlled form – GAP insurance – whilst other products are under a higher level of scrutiny – premium finance.

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Remediation

The FCA’s consultation on extending the motor finance commission complaints deadline

What does the regulator’s announcement mean for firms thinking about their strategy around motor finance complaints?

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Complaints

Complaints Outlook 2024: A New Era in Customer Experience and Operational Excellence

The 2024 Huntswood’s Complaints Outlook reveals that effective complaint handling can drive brand loyalty and growth. With rising customer expectations, firms must deliver swift, empathetic responses. The new Complaints Calculator quantifies these benefits.