We combine people, process and technology to
Drive better commercial, customer and operational outcomes
Complaints Excellence
Unlock the value in the complaints process
Past business review and remediation
Make things right for your customers
CustomerServicing
Take a customer-centric approach to your business
Operational resilience and continuity
Prepare for stress and bounce back from issues
Regulatory Risk and Assurance
Navigate the complex regulatory landscape
Latest Insights
Complaints
Your complaints questions answered – Part 2
'Complaints excellence' means understanding complaints inside and out – here, we tackle more of your questions
Operational Resilience
Cyber Security in the Boardroom - an interview with Stephen Head
Gadhia Consultant Stephen Head says the Board needs to lead on cyber security
Operational Resilience
Cyber Security in the Boardroom - an interview with Mike Peckham
Gadhia Consultant Mike Peckham suggests staying 'cyber secure' is a matter of understanding the threat landscape
General regulation
Regulatory Update: FG19 / 05 – Finalised Guidance for insurance product manufacturers and distributors
The FCA has released guidance for firms all along the GI distribution chain, reiterating the importance of governance and oversight
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