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Latest Insights

Consumer Duty one year on INSURANCE banner
Consumer Duty

Consumer Duty in insurance: What an in-depth review of the sector reveals about firm performance

Exploring the findings, key themes and the practical considerations for firms in light of the FCA’s most recent in-depth review of the insurance sector.

Consumer Duty one year on OUTCOMES banner
Consumer Duty

Consumer duty one year on: reframing the role of customer outcomes and demonstrating fair value​

Are your products truly delivering the value your customers deserve? Beyond just pricing, the FCA emphasises the importance of customer outcomes and the overall experience. But how can you ensure you’re meeting these expectations?

Surge Flex Blog
Customer Servicing

Delivering for your customers with confidence, 365 days a year

Maintaining critical operations, especially during peak times, is challenging yet crucial for businesses.

Consumer duty culture
Consumer Duty

Consumer Duty one year on: the imperative of creating the right culture

How to create a customer-first culture and successfully embed Consumer Duty

Working with key industry partners:

Call Centre Management Association