We combine people, process and technology to
Create better commercial, customer and operational outcomes
COVID-19
Huntswood is carefully monitoring the situation regarding the Coronavirus and we are taking all possible measures to protect the health of our colleagues and keep them safe, in line with Government guidance.
Meet our Risk Director, Helen Maslin
Find out how she’s drawing on her in-house experience at Quilter, Metro Bank and Lloyds Banking Group to ensure that we’re creating better outcomes for our clients.
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Latest Insights
Customer Servicing
Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table
Delivering operational, consultancy and process improvement expertise to transform a water supplier's approach to customer service.
Complaints
Case Study: Huntswood Delivers High Quality Complaints Handling
Supporting a leading retail bank to increase its new business checking capacity following regulatory scrutiny
Complaints
Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact
Watch an excerpt from our Complaints Outlook 2022 event, where Martin Dodd, Huntswood's CEO, speaks more about the key findings of the report, and how they can be implemented to improve customers' complaint journeys.
Complaints
Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles
Watch an excerpt from our Complaints Outlook 2022 event, where Craig Koch, Huntswood's Head of Insight, speaks more about the links, between customer emotions and retention after the resolution of a complaint
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