Latest Insights

• White Paper: Cyber Security in the Boardroom

  Your board needs to know how to deal with a cyber security incident when, not if, your business is hit

• Industry report: Complaints Outlook 2019

  Complaints Outlook 2019 – deliver complaints excellence today

• Blog: Ofgem challenges businesses to do more for vulnerable customers

  Ofgem expects vulnerable customers to be identified faster and treated even better – Can businesses meet the challenge?

• Blog: The FCA is ready to intervene on GI pricing practices – what are the next steps for the insurance sector?

  The FCA has released an interim report in its continuing general insurance pricing practice market study – businesses need to prepare for change now

• Webinar: Complaints Outlook 2019 with UK Finance

  The authors of the Complaints Outlook are joined by contributors in a discussion around the continuing journey towards complaints excellence

• Video: Complaints Outlook 2019 – A Round-Up from the launch event

  Did you miss the launch event of the Complaints Outlook 2019? No worries – you can hear from some of the speakers right here