We combine people, process and technology to

Drive better commercial, customer and operational outcomes

Complaints Excellence

Unlock the value in the complaints process

Past business review and remediation

Make things right for your customers

Customer
Servicing

Take a customer-centric approach to your business

Operational resilience and continuity

Prepare for stress and bounce back from issues

Regulatory Risk and Assurance

Navigate the complex regulatory landscape

Latest Insights

Complaints outlook questions 2
Complaints

Your complaints questions answered – Part 2

'Complaints excellence' means understanding complaints inside and out – here, we tackle more of your questions

Cyber security board
Operational Resilience

Cyber Security in the Boardroom - an interview with Stephen Head

Gadhia Consultant Stephen Head says the Board needs to lead on cyber security

Cyber resilience
Operational Resilience

Cyber Security in the Boardroom - an interview with Mike Peckham

Gadhia Consultant Mike Peckham suggests staying 'cyber secure' is a matter of understanding the threat landscape

Finalised guidance insurance manufacturers distributors
General regulation

Regulatory Update: FG19 / 05 – Finalised Guidance for insurance product manufacturers and distributors

The FCA has released guidance for firms all along the GI distribution chain, reiterating the importance of governance and oversight

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