We combine people, process and technology to

Create better commercial, customer and operational outcomes

COVID-19

Huntswood is carefully monitoring the situation regarding the Coronavirus and we are taking all possible measures to protect the health of our colleagues and keep them safe, in line with Government guidance.

Learn more

Meet our Risk Director, Helen Maslin

Find out how she’s drawing on her in-house experience at Quilter, Metro Bank and Lloyds Banking Group to ensure that we’re creating better outcomes for our clients.

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Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

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Latest Insights

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Complaints

Recent complaints improvements for clients

Huntswood has worked with clients to realise the following benefits

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Customer Servicing

Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table

Delivering operational, consultancy and process improvement expertise to transform a water supplier's approach to customer service.

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Complaints

Case Study: Huntswood Delivers High Quality Complaints Handling

Supporting a leading retail bank to increase its new business checking capacity following regulatory scrutiny

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Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

Watch an excerpt from our Complaints Outlook 2022 event, where Martin Dodd, Huntswood's CEO, speaks more about the key findings of the report, and how they can be implemented to improve customers' complaint journeys.

Working with key industry partners:

Call Centre Management Association