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Latest Insights

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Compliance monitoring

Tackling Pension Transfer Delays: A Call to Action

Complaints around pension transfers are increasing due to bottlenecks caused by lack of timeliness, complexity within firms’ processes and inaccurate or repeated information requests from providers.

BNPL banner
Compliance monitoring

Navigating the Regulatory Environment for BNPL Firms

In light of the recent FCA consultation on BNPL, how can firms make sure their implementation is proportionate and effective, and what should they look for in an advisory partner if additional expertise is required?

AR regime
Compliance monitoring

Key Insights from the FCA on Appointed Representatives

Richard Cooper looks at the FCA’s latest observations of firms working with AR arrangements following the regulator's recent market engagement.

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Complaints

The Current State of FOS Complaints - Q1, FY 2024 / 2025

Welcome to the first in a regular series, where we examine the latest trends, updates and considerations for firms in response to FOS complaints data.

Working with key industry partners:

Call Centre Management Association