Latest Insights

• Industry Report: FCA Business Plan 2019 / 20

  Download our expert analysis and overview of the FCA's Business Plan for the upcoming financial year

• White paper: GDPR – Facing the operational challenges

  Get to grips with the operational requirements of the GDPR and DSARs

• White paper: Managing digital conduct risk - ensuring the delivery of fair outcomes

  How do you effectively manage conduct risk in an increasingly digital world?

• Blog: How do you stack up? – Effective benchmarking of complaints performance

  Kate Woollard discusses a few ways firms can benchmark their complaints performance

• Blog: Do you really value your customers? – Asking the hard questions around ‘value for money’

  How much do you value 'value for money'? - We propose a series of questions firms should ask themselves

• Blog: Defined Benefit Transfer advice – Where is the market heading?

  Defined Benefit schemes have come under scrutiny recently – let's take a look at the facts and consider how the market will evolve