Latest Insights

• White paper: implementing the Senior Managers & Certification Regime (SM&CR)

  Practical guidance to implement the senior managers & certification regime (SM&CR)

• Regulatory update: FCA ‘Dear CEO’ letter on Consumer Credit firms handling of complaints

  Key points and the main concerns identified from the FCA's recent review of how consumer credit firms approach and deal with complaints

• Blog: why robo-advisers need to mitigate risks

  Only by holding themselves accountable to the same standards expected of traditional advisers can robos be worthy of a challenger reputation

• Blog: A single customer view - critical when mitigating financial crime risk

  Customers are at the centre of any business, yet few firms truly understand who their customers are

• White paper: managing digital conduct risk - ensuring the delivery of fair outcomes

  How do you ensure you effectively manage conduct risk in an increasingly digital world?

• Blog: responsibility and accountability - the core message of the SM&CR regime

  Creating a culture that enables good governance and individual accountability is key to successfully implementing the new SM&CR regime