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Huntswood is carefully monitoring the situation regarding the Coronavirus and we are taking all possible measures to protect the health of our colleagues and keep them safe, in line with Government guidance.

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Drive better commercial, customer and operational outcomes

Complaints Excellence

Unlock the value in the complaints process

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Make things right for your customers

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Servicing

Take a customer-centric approach to your business

Operational resilience and continuity

Prepare for stress and bounce back from issues

Regulatory Risk and Assurance

Navigate the complex regulatory landscape

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WE'RE EXPLORING THE EMOTIONAL IMPACT OF COMPLAINTS

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Latest Insights

ABI and BIBA review
General regulation

ABI and BIBA review indicates good progress in fair pricing, but more needs to be done

Firms will need to continue to consider how they can address excessive price differences between new customers and renewal premiums.

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Pensions

Podcast: DEFINED BENEFIT PENSION TRANSFERS: WHAT SHOULD FIRMS BE DOING?

Andy Sutherland joins Huntswood’s Zein Al-Bader and Paul Dyer to continue the discussion on the FCA’s Defined Benefit Pension Transfer policy updates, and its wider implications for the advice industry as a whole

Affordability responsible lending blog
Vulnerable customers

Responsible lending - navigating through uncertainty

Affordability and responsible lending should be a key priority for all businesses operating in consumer finance - no matter what the conditions

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Pensions

Understanding the FCA’s new policy on DB pension transfers

Improve your DB advice operating model to meet and exceed advice standards

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