Latest Insights

• White paper: Utilities customer insight

  How to achieve complaints excellence within the utilities market

• White Paper: Implementing the Senior Managers and Certification Regime

  Practical guidance for implementing the SM&CR for solo-regulated firms

• Blog: The changing value chain – Open Banking and the future of card payments

  One year on from the introduction of Open Banking - how has this revolutionary architecture changed the traditional card payments model?

• White paper: Successful complaints handling in the insurance sector

  Owning an effective complaints handling operation underpinned by a robust strategy is a requirement for any insurance firm.

• Blog: Will we get any closer to the ‘Big Switch’ in 2019?

  Technology has brought us to a crossroads in banking - will we embrace a future of quick and easy switching, or will we see a dangerous 'waterbed' effect?

• White Paper: Facing up to Financial Crime

  With an industry-wide approach and technological innovation, we can stamp out financial crime in Payments