Latest Insights

• Industry report: Complaints Outlook 2019

  Complaints Outlook 2019 – deliver complaints excellence today

• White Paper: Under the bonnet of motor finance

  The FCA could soon be putting the brakes on parts of the motor finance sector

• Blog: The end of the PPI era – Staying on target through the last seven weeks

  PPI is coming to an end, but not before the Official Receiver sends through tens of thousands more claims - here's what you need to stay on target

• Infographic: Are you really delivering complaints excellence?

  Huntswood research suggests there is a large disconnect between firms' and customers' understanding of how well complaints are being resolved

• Blog: Securing the future of payments through SCA – Part II

  Strong Customer Authentication adds much needed layers of security to electronic payments – merchants, acquirers and issuers all need to prepare

• Blog: The real consequences of poor complaints handling

  There's an obvious business case for getting complaints right, but are we also considering the personal cost of poor complaints handling?