We combine people, process and technology to
Create better commercial, customer and operational outcomes
COVID-19
Huntswood is carefully monitoring the situation regarding the Coronavirus and we are taking all possible measures to protect the health of our colleagues and keep them safe, in line with Government guidance.
Meet our Director of Client Relationships, Luke Wootton
Find out about the role of client relationships within the business, what service to our clients means at Huntswood and how we are delivering long-term value for our partners.
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Latest Insights
Customer Servicing
The debt collection challenge: why an empathetic approach is key
With the government’s furlough scheme ending on 1st October, it is important for utility providers to continue to take an empathetic approach
Customer Servicing
Energy price cap increase: An opportunity to build stronger customer relationships
Firms that are having effective conversations with customers and assessing their needs can build real customer advocacy
Complaints
Our call handlers share their insight from the frontline
Insight from expert call handlers is invaluable. Their experiences can help improve operations, customer experiences and complaint journeys
General regulation
We are Huntswood - Luke Wootton
Meet our Director of Client Relationships, Luke Wootton, and find out what client service means at Huntswood and how we are delivering long-term value for our partners
Meet our Risk Director, Helen Maslin
Find out how she’s drawing on her in-house experience at Quilter, Metro Bank and Lloyds Banking Group to ensure that we’re creating better outcomes for our clients.
Working with key industry partners:
