We combine people, process and technology to

Create better commercial, customer and operational outcomes

COVID-19

Huntswood is carefully monitoring the situation regarding the Coronavirus and we are taking all possible measures to protect the health of our colleagues and keep them safe, in line with Government guidance.

Learn more

Meet our Director of Client Relationships, Luke Wootton

Find out about the role of client relationships within the business, what service to our clients means at Huntswood and how we are delivering long-term value for our partners.

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Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

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Latest Insights

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Customer Servicing

The debt collection challenge: why an empathetic approach is key

With the government’s furlough scheme ending on 1st October, it is important for utility providers to continue to take an empathetic approach

Energy price cap increase
Customer Servicing

Energy price cap increase: An opportunity to build stronger customer relationships

Firms that are having effective conversations with customers and assessing their needs can build real customer advocacy

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Complaints

Our call handlers share their insight from the frontline

Insight from expert call handlers is invaluable. Their experiences can help improve operations, customer experiences and complaint journeys

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General regulation

We are Huntswood - Luke Wootton

Meet our Director of Client Relationships, Luke Wootton, and find out what client service means at Huntswood and how we are delivering long-term value for our partners

Meet our Risk Director, Helen Maslin

Find out how she’s drawing on her in-house experience at Quilter, Metro Bank and Lloyds Banking Group to ensure that we’re creating better outcomes for our clients.

Working with key industry partners: