COVID-19
Huntswood is carefully monitoring the situation regarding the Coronavirus and we are taking all possible measures to protect the health of our colleagues and keep them safe, in line with Government guidance.
We combine people, process and technology to
Drive better commercial, customer and operational outcomes
Complaints Excellence
Unlock the value in the complaints process
Past business review and remediation
Make things right for your customers
CustomerServicing
Take a customer-centric approach to your business
Operational resilience and continuity
Prepare for stress and bounce back from issues
Regulatory Risk and Assurance
Navigate the complex regulatory landscape
The Complaints Outlook is back
WE'RE EXPLORING THE EMOTIONAL IMPACT OF COMPLAINTS
Latest Insights
General regulation
ABI and BIBA review indicates good progress in fair pricing, but more needs to be done
Firms will need to continue to consider how they can address excessive price differences between new customers and renewal premiums.
Pensions
Podcast: DEFINED BENEFIT PENSION TRANSFERS: WHAT SHOULD FIRMS BE DOING?
Andy Sutherland joins Huntswood’s Zein Al-Bader and Paul Dyer to continue the discussion on the FCA’s Defined Benefit Pension Transfer policy updates, and its wider implications for the advice industry as a whole
Vulnerable customers
Responsible lending - navigating through uncertainty
Affordability and responsible lending should be a key priority for all businesses operating in consumer finance - no matter what the conditions
Pensions
Understanding the FCA’s new policy on DB pension transfers
Improve your DB advice operating model to meet and exceed advice standards
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