Latest Insights

• White Paper: Implementing the Senior Managers and Certification Regime

  Practical guidance for implementing the SM&CR for solo-regulated firms

• Blog: Vulnerable customers – Wins in 2018 and goals for 2019

  What has happened this year to improve the lot of vulnerable customers? What can still be done? And where will we be at the end of 2019?

• Blog: Softening the impact of winter bill shock

  Winter means higher energy and gas prices – here's what firms can do to protect consumers from bill shock

• Regulatory Update: FCA proposes price cap on rent-to-own firms

  The regulator has proposed a cap on rent-to-own credit charges that could save consumers several million a year

• Blog: Digital conduct risk in an online world

  More people are engaging with their banks and providers online than ever before - it's time to review conduct risk

• Blog: The roll call for learning – Development requirements in IDD and how to meet them

  Insurance firms must ensure that their staff are appropriately upskilled to meet the requirements of the IDD