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We combine people, process and technology to
Drive better commercial, customer and operational outcomes
Unlock the value in the complaints process
Make things right for your customers
Take a customer-centric approach to your business
Prepare for stress and bounce back from issues
Navigate the complex regulatory landscape
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The FCA's GI pricing remedies will be a catalyst for higher standards of conduct and governance across all corners of the general insurance sector
If harnessed correctly, complaints can drive innovation and create better outcomes for all concerned
How will firms offering Buy Now Pay Later (BNPL) loans be able to demonstrate they can support customers through challenging economic times
The latest consumer perceptions data from Ofgem provides an early warning for customer service teams dealing with complaints.