Latest Insights

• White paper: Utilities customer insight

  How to achieve complaints excellence within the utilities market

• White paper: Successful complaints handling in the insurance sector

  Owning an effective complaints handling operation underpinned by a robust strategy is a requirement for any insurance firm.

• Blog: Claims Management Companies – A rapidly changing landscape

  Claims Management Companies have been a major force behind financial services complaints for years now. But is the landscape changing against them?

• Blog: The wait is over for the Motor Finance sector

  The FCA has concluded its thematic review of the Motor Finance sector – and the findings may come as something of a shock

• Blog: Communicating effectively with mortgage customers on standard variable rates

  Many lenders only check in with their customers to meet regulatory requirements – that's not enough for SVR holders

• Blog: Contingency planning for Brexit

  With the UK’s future relationship with the EU uncertain, the time for robust contingency planning has never been more critical