We combine people, process and technology to

Drive better commercial, customer and operational outcomes

Complaints Excellence

Unlock the value in the complaints process

Past business review and remediation

Make things right for your customers

Customer
Servicing

Take a customer-centric approach to your business

Operational resilience and continuity

Prepare for stress and bounce back from issues

Regulatory Risk and Assurance

Navigate the complex regulatory landscape

Latest Insights

Cyber board third party
Technology and Data

Cyber Security and the Board – Working with third party suppliers

Businesses are under acute stress and it is against this backdrop that we urge firms to remain vigilant about their arrangements with third party suppliers.

Insurance future sicsic
General regulation

The future of General Insurance pricing

This article summarises Michael Sicsic's thoughts during the panel session on the future of General Insurance pricing at the ABI annual conference 2020.

Cost to serve
Customer Servicing

White Paper: Reducing the 'Cost to serve'

Keeping the cost of customer care down without sacrificing on service quality

Human touch utilities
Technology and Data

Automation in utilities – where’s the ‘human touch’ gone?

Automation and innovation are changing the shape of the utilities industry, but it is crucial to remember the importance of the personal touch to ensure your customers really feel valued

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