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We combine people, process and technology to
Drive better commercial, customer and operational outcomes
Complaints Excellence
Unlock the value in the complaints process
Past business review and remediation
Make things right for your customers
CustomerServicing
Take a customer-centric approach to your business
Operational resilience and continuity
Prepare for stress and bounce back from issues
Regulatory Risk and Assurance
Navigate the complex regulatory landscape
The Complaints Outlook 2021
Actionable insight for every stage of the complaints journey
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Latest Insights
Complaints
Research report: Complaints Outlook 2021
Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey
Fair pricing
FCA pricing remedies will change the game for the insurance industry
The FCA's GI pricing remedies will be a catalyst for higher standards of conduct and governance across all corners of the general insurance sector
Complaints
Maximising customer outcomes through innovation in the complaints landscape
If harnessed correctly, complaints can drive innovation and create better outcomes for all concerned
Vulnerable customers
FCA review into unsecured credit: what can we expect?
How will firms offering Buy Now Pay Later (BNPL) loans be able to demonstrate they can support customers through challenging economic times
Working with key industry partners:
