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We combine people, process and technology to

Drive better commercial, customer and operational outcomes

Complaints Excellence

Unlock the value in the complaints process

Past business review and remediation

Make things right for your customers

Customer
Servicing

Take a customer-centric approach to your business

Operational resilience and continuity

Prepare for stress and bounce back from issues

Regulatory Risk and Assurance

Navigate the complex regulatory landscape

Co icon journey

 

The Complaints Outlook 2021

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Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

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Latest Insights

Bridge support
Vulnerable customers

FCA review into unsecured credit: what can we expect?

How will firms offering Buy Now Pay Later (BNPL) loans be able to demonstrate they can support customers through challenging economic times

Energy service
Complaints

Ofgem complaints warning is an opportunity to reduce cost to serve

The latest consumer perceptions data from Ofgem provides an early warning for customer service teams dealing with complaints.

Insurance pricing practices
Fair pricing

Regulatory update: MS18/1.3 - The FCA’s General Insurance Pricing Practices Final Report

The FCA have published the final findings of their General Insurance Pricing Practices Market Study and have set out a package of remedies to address the concerns identified

Insurance add ons
Fair pricing

FCA general insurance add-ons data: an opportunity to demonstrate value

Building a methodology for establishing, monitoring and responding to customer outcomes now, will help firms to deliver better value for money to customers in the future

Working with key industry partners: