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We combine people, process and technology to

Drive better commercial, customer and operational outcomes

Complaints Excellence

Unlock the value in the complaints process

Past business review and remediation

Make things right for your customers

Customer
Servicing

Take a customer-centric approach to your business

Operational resilience and continuity

Prepare for stress and bounce back from issues

Regulatory Risk and Assurance

Navigate the complex regulatory landscape

Co icon journey

 

The Complaints Outlook 2021

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Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

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Latest Insights

Pricing remedies catalyst2
Fair pricing

FCA pricing remedies will change the game for the insurance industry

The FCA's GI pricing remedies will be a catalyst for higher standards of conduct and governance across all corners of the general insurance sector

Complaints innovation
Complaints

Maximising customer outcomes through innovation in the complaints landscape

If harnessed correctly, complaints can drive innovation and create better outcomes for all concerned

Bridge support
Vulnerable customers

FCA review into unsecured credit: what can we expect?

How will firms offering Buy Now Pay Later (BNPL) loans be able to demonstrate they can support customers through challenging economic times

Energy service
Complaints

Ofgem complaints warning is an opportunity to reduce cost to serve

The latest consumer perceptions data from Ofgem provides an early warning for customer service teams dealing with complaints.

Working with key industry partners: