The cost of operations in South Africa can be 50%-60% lower than those in the UK for both voice and non-voice models, whilst all our delivery centres benefit from a young, flexible and motivated workforce, thanks to superb local higher education institutions. Attrition and absence is low, and South Africa’s cultural affinity with the UK mitigates the issues that have traditionally been associated with offshoring.

South Africa’s BPO offering continues to mature at a significant rate, which represents an opportunity for clients to obtain exacting quality while also avoiding the ‘market overheating’ characteristics associated with major metropolitan BPO hubs elsewhere in the world. It remains a sustainable hotbed of talent thanks to a high student population, excellent standards of education and knowledge of UK culture. Additionally, lower wage inflation, an exceptional work ethic and strong employee loyalty highlight it as an optimal location when it comes to quality, delivery and value.