Huntswood partners with its clients to deliver authentic, innovative outsourcing services, from customer service to complaints, sales and remediation.
Highly respected global brands have invested in delivering their customer care and sales experiences from Huntswood’s centres of excellence in the UK and South Africa. The market movement has seen brands repatriate services being provided from ‘traditional’ offshore locations back to the UK or into South Africa. We have particular expertise in transitioning large and complex operations, given our vast experience in regulated industry.
How we deliver offshore excellence
Our facilities are state-of-the-art, secure and include full business continuity provision, meeting and training space and immaculate breakout facilities which support the social side of working for Huntswood. The premises are located in a safe, modern areas of Durban and Cape Town with close transport links.
Our relationship with you
We are aligned with our clients' values and behaviors. Our team is an extension of yours. We provide scale without compromising attentiveness
We are progressive
Growing, innovating, trying new things: Innovation is a constant. We foster a dynamic, vibrant and energetic and nurturing atmosphere
Our people matter
Passionate, committed, highly skilled, tenured resource: We respect and care about our people. We build careers. We are united and inclusive
Our partnership approach
We decode customer journey maps to meet customers where they are, deploy techniques such as conversational AI and digital deflection, and deliver immediate and highly personalized experience leading to instant gratification, customer stickiness and loyalty
Our results-driven ethos
We create better outcomes for our clients and their customers: We are resilient, and provide constructive challenge. We deliver highly competitive commercial constructs
Why South Africa?
The cost of operations in South Africa can be 50%-60% lower than those in the UK for both voice and non-voice models, whilst all our delivery centres benefit from a young, flexible and motivated workforce, thanks to superb local higher education institutions. Attrition and absence is low, and South Africa’s cultural affinity with the UK mitigates the issues that have traditionally been associated with offshoring.
South Africa’s BPO offering continues to mature at a significant rate, which represents an opportunity for clients to obtain exacting quality while also avoiding the ‘market overheating’ characteristics associated with major metropolitan BPO hubs elsewhere in the world. It remains a sustainable hotbed of talent thanks to a high student population, excellent standards of education and knowledge of UK culture. Additionally, lower wage inflation, an exceptional work ethic and strong employee loyalty highlight it as an optimal location when it comes to quality, delivery and value.
As experts in customer servicing in regulated markets, Huntswood has chosen to invest heavily in its South African operations, as we believe they provide a fantastic opportunity for clients to realise cost benefits while delivering the same high-quality services to their customers.
World-class facilities
Cape town
Our site at the towers in cape town is located in a vibrant area of the financial district, providing a highly qualified and motivated workforce used to working within regulatory environments. Its excellent transport links make it an extremely attractive location in which to work.
Umhlanga ridge, Durban
The liberty office at 2 park lane, durban, is just across the road from the beautiful christopher saunders park, and just a very short walk from the gateway theatre of shopping and park square shopping centre. This area has excellent public transport facilities and close to local taxi ranks.
Pencarrow, Durban
Our Pencarrow office is in the beautiful La Lucia region of Durban. We offer a shuttle bus service to and from the Gateway Theatre of Shopping. This modern office has been freshly refurbished and offers excellent canteen facilities for our colleagues.
Huntswood is a member of BPESA, South Africa’s trade body for the International Global Services Market.
Recent research commissioned by BPESA and carried out by Everest Group highlights the strengthening of South Africa’s position as a developed offshoring destination. South Africa was voted 2nd best International Outsourcing Destination 2020, and has been growing at a compound annual rate of approximately 22% per annum.
Latest insights
Regulatory Update
July 15, 2025
Article
June 25, 2025
