Highly respected global brands have invested in delivering their customer care and sales experiences from Huntswood's centres of excellence in the UK and South Africa. The market movement has seen brands repatriate services being provided from 'traditional' offshore locations back to the UK or into South Africa. We have particular expertise in transitioning large and complex operations, given our vast experience in regulated industry.
A strategic approach to cost optimisation
The cost of operations in South Africa can be 50%-60% lower than those in the UK for both voice and non-voice models, whilst all our delivery centres benefit from a young, flexible and motivated workforce, thanks to superb local higher education institutions. Attrition and absence is low, and South Africa's cultural affinity with the UK mitigates the issues that have traditionally been associated with offshoring.
Huntswood is a member of BPESA, South Africa’s trade body for the International Global Services Market. Recent research commissioned by BPESA and carried out by Everest Group highlights the strengthening of South Africa’s position as a developed offshoring destination. South Africa was voted 2nd best International Outsourcing Destination 2020, and has been growing at a compound annual rate of approximately 22% per annum.
Our ability to deliver uninterrupted services during the COVID-19 pandemic has led to continuing growth and investor confidence in the South African BPO industry.
Why Durban, South Africa?
Durban is the 'jewel in the crown' of South Africa’s BPO industry. Whilst maturing well in terms of talent and capability, it does not suffer from the 'market overheating' characteristics associated with Cape Town and Johannesburg and indeed further afield in major metropolitan BPO hubs elsewhere in the world.
Lower wage inflation, an exceptional work ethic, greater employee loyalty and superb educational standards highlight Durban as an optimal location when it comes to available talent, high quality delivery and value for money.
Huntswood’s Umhlanga site offers an excellent location from which to deliver scalable contact centre services. The environment, climate, ease of travel along with areas of natural beauty and interest offer much to UK business as well as their employees based in Durban. Our site is 20 minutes from Durban’s King Shaka International Airport.
Eliminate the contact centre queue and see customer satisfaction rise as a result
Support your customers in a timely fashion, deliver good outcomes and benefit your business
Skilled people matching great products to your customers
Remove repetitive and time consuming tasks through cutting-edge robotics and allow your people to focus on their customers
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