Press Releases
Lucy Gilly appointed to Huntswood’s Leadership Team - Press release
Lucy Gilly has been appointed to the company’s Leadership Team as Commercial Director
Luke Wootton appointed to Huntswood’s Leadership Team - Press release
Luke Wootton appointed to Huntswood’s Leadership Team as Director of Client Relationships
Helen Maslin appointed as Risk Director - Press release
Huntswood appoints Helen Maslin as Risk Director to continue to create better outcomes for clients
Huntswood’s Complaints Outlook 2021 - Press release
Complaints Outlook 2021, Huntswood’s benchmark insight report, maps the emotional journey of customers through the complaints process
Huntswood appoints Martin Dodd CEO - Press release
Huntswood appoints Martin Dodd CEO to continue expansion in regulated markets
Huntswood Partners with Gadhia Consultants - Press release
Huntswood is pleased to announce a new partnership with Gadhia Consultants
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Latest Insights
Complaints
Recent complaints improvements for clients
Huntswood has worked with clients to realise the following benefits
Customer Servicing
Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table
Delivering operational, consultancy and process improvement expertise to transform a water supplier's approach to customer service.
Complaints
Case Study: Huntswood Delivers High Quality Complaints Handling
Supporting a leading retail bank to increase its new business checking capacity following regulatory scrutiny
Complaints
Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact
Watch an excerpt from our Complaints Outlook 2022 event, where Martin Dodd, Huntswood's CEO, speaks more about the key findings of the report, and how they can be implemented to improve customers' complaint journeys.
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