Press Releases

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ResultsCX acquires Huntswood

Huntswood is acquired by ResultsCX, a leading provider of transformational Customer Experience Management solutions.

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Lucy Gilly appointed to Huntswood’s Leadership Team - Press release

Lucy Gilly has been appointed to the company’s Leadership Team as Commercial Director

Luke wootton

Luke Wootton appointed to Huntswood’s Leadership Team - Press release

Luke Wootton appointed to Huntswood’s Leadership Team as Director of Client Relationships

Helen maslin

Helen Maslin appointed as Risk Director - Press release

Huntswood appoints Helen Maslin as Risk Director to continue to create better outcomes for clients

Complaints outlook 2021 journey

Huntswood’s Complaints Outlook 2021 - Press release

Complaints Outlook 2021, Huntswood’s benchmark insight report, maps the emotional journey of customers through the complaints process

Martin dodd

Huntswood appoints Martin Dodd CEO - Press release

Huntswood appoints Martin Dodd CEO to continue expansion in regulated markets

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Huntswood Partners with Gadhia Consultants - Press release

Huntswood is pleased to announce a new partnership with Gadhia Consultants

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Latest Insights

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Consumer Duty

Consumer Duty in insurance: What an in-depth review of the sector reveals about firm performance

Exploring the findings, key themes and the practical considerations for firms in light of the FCA’s most recent in-depth review of the insurance sector.

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Consumer Duty

Consumer duty one year on: reframing the role of customer outcomes and demonstrating fair value​

Are your products truly delivering the value your customers deserve? Beyond just pricing, the FCA emphasises the importance of customer outcomes and the overall experience. But how can you ensure you’re meeting these expectations?

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Customer Servicing

Delivering for your customers with confidence, 365 days a year

Maintaining critical operations, especially during peak times, is challenging yet crucial for businesses.

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Consumer Duty

Consumer Duty one year on: the imperative of creating the right culture

How to create a customer-first culture and successfully embed Consumer Duty

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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