Press Releases

Helen maslin

Helen Maslin - Press release

Press release - Huntswood appoints Helen Maslin as Risk Director to continue to create better outcomes for clients

Complaints outlook 2021 journey

Huntswood’s Complaints Outlook 2021 - Press release

Press release - Paul Dyer, former Deputy Chief Risk Officer at the Financial Conduct Authority, has been appointed to spearhead work on regulatory risk

Paul dyer

Paul Dyer - Press release

Press release - Paul Dyer, former Deputy Chief Risk Officer at the Financial Conduct Authority, has been appointed to spearhead work on regulatory risk

Martin dodd

Huntswood appoints Martin Dodd CEO - Press release

Huntswood appoints Martin Dodd CEO to continue expansion in regulated markets

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Latest Insights

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Complaints

Podcast: Making it easy to complain

Huntswood’s Richard Brown is joined by consumer behaviour experts Sam Bettis and Patricia Riddell to discuss the importance of making it easy to complain

Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

At a time of increasing financial and emotional pressure, firms that put complaints excellence at the centre of their operations, will win customer trust and earn long‐term loyalty

CO2021 questions
Complaints

The unanswered questions from the Complaints Outlook 2021 Launch Event

Richard Brown – Huntswood’s Technical Adviser in Complaints – answers some of the questions asked at the Complaints Outlook 2021 launch event

Digital security
Financial Crime

Research report: Fighting Cyber Crime

This paper demonstrates just how prevalent cyber enabled fraud has become, affecting all of us in some way.

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The Complaints Outlook 2021

Actionable insight for every stage of the complaints journey

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