Press Releases
ResultsCX acquires Huntswood
Huntswood is acquired by ResultsCX, a leading provider of transformational Customer Experience Management solutions.
Lucy Gilly appointed to Huntswood’s Leadership Team - Press release
Lucy Gilly has been appointed to the company’s Leadership Team as Commercial Director
Helen Maslin appointed as Risk Director - Press release
Huntswood appoints Helen Maslin as Risk Director to continue to create better outcomes for clients
Huntswood’s Complaints Outlook 2021 - Press release
Complaints Outlook 2021, Huntswood’s benchmark insight report, maps the emotional journey of customers through the complaints process
Huntswood appoints Martin Dodd CEO - Press release
Huntswood appoints Martin Dodd CEO to continue expansion in regulated markets
Huntswood Partners with Gadhia Consultants - Press release
Huntswood is pleased to announce a new partnership with Gadhia Consultants
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Latest Insights
Vulnerable customers
FCA releases its review on the treatment of vulnerable customers
Following the FCA's March 2025 announcement, and with the regulator's vulnerability work ongoing, what should firms be doing to better protect their vulnerable customers and ensure they are not falling short of expectations?
Remediation
A road less travelled: assessing your remediation approach
What are the underlying elements of a good remediation approach, and how can firms make their general response to customer issues more efficient, while understanding when to call on the support of a specialist?
General regulation
Ongoing advice and the FCA – firms must continue to prepare
What does the recent FCA announcement around ongoing advice mean for firms? Here we look at common areas of poor practice and practical steps firms can take now to stay ahead of the FCA’s work
Complaints Calculator
Understand the true costs and opportunities within complaint handling.
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