Press Releases

Lucy gilly2

Lucy Gilly appointed to Huntswood’s Leadership Team - Press release

Lucy Gilly has been appointed to the company’s Leadership Team as Commercial Director

Luke wootton

Luke Wootton appointed to Huntswood’s Leadership Team - Press release

Luke Wootton appointed to Huntswood’s Leadership Team as Director of Client Relationships

Helen maslin

Helen Maslin appointed as Risk Director - Press release

Huntswood appoints Helen Maslin as Risk Director to continue to create better outcomes for clients

Complaints outlook 2021 journey

Huntswood’s Complaints Outlook 2021 - Press release

Complaints Outlook 2021, Huntswood’s benchmark insight report, maps the emotional journey of customers through the complaints process

Martin dodd

Huntswood appoints Martin Dodd CEO - Press release

Huntswood appoints Martin Dodd CEO to continue expansion in regulated markets

Gadhia tile

Huntswood Partners with Gadhia Consultants - Press release

Huntswood is pleased to announce a new partnership with Gadhia Consultants

PRESS OFFICE

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Latest Insights

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Meet short-term demands whilst building a foundation for resilient and compliant data management in the future

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Evidencing good customer outcomes

In a world of evolving expectations, firms must actively monitor and address both positive and poor customer outcomes

Consumer duty customer lens
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Consumer Duty requirements – the customer journey lens

Taking the customer's perspective ensures that proposed changes are well-conceived and produce optimal outcomes

Operational resilience and continuity
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Are you planning for your Annual Consumer Duty Board Report?

What needs to be included as part of the report, and what steps do firms need to take to be ready to produce their annual Board assessment?

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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