Press Releases
Paul Dyer - Press release
Press release - Paul Dyer, former Deputy Chief Risk Officer at the Financial Conduct Authority, has been appointed to spearhead work on regulatory risk
Huntswood appoints Martin Dodd CEO - Press release
Huntswood appoints Martin Dodd CEO to continue expansion in regulated markets
Huntswood Partners with Gadhia Consultants - Press release
Huntswood is pleased to announce a new partnership with Gadhia Consultants
Complaints Outlook 2019 - Press release
Press release - Major new research from Huntswood provides insight for financial services firms and utilities providers
PRESS OFFICE
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Latest Insights
Vulnerable customers
FCA review into unsecured credit: what can we expect?
How will firms offering Buy Now Pay Later (BNPL) loans be able to demonstrate they can support customers through challenging economic times
Complaints
Ofgem complaints warning is an opportunity to reduce cost to serve
The latest consumer perceptions data from Ofgem provides an early warning for customer service teams dealing with complaints.
Fair pricing
Regulatory update: MS18/1.3 - The FCA’s General Insurance Pricing Practices Final Report
The FCA have published the final findings of their General Insurance Pricing Practices Market Study and have set out a package of remedies to address the concerns identified
Fair pricing
FCA general insurance add-ons data: an opportunity to demonstrate value
Building a methodology for establishing, monitoring and responding to customer outcomes now, will help firms to deliver better value for money to customers in the future
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The Complaints Outlook 2021
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