Press Releases

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Lucy Gilly appointed to Huntswood’s Leadership Team - Press release

Lucy Gilly has been appointed to the company’s Leadership Team as Commercial Director

Luke wootton

Luke Wootton appointed to Huntswood’s Leadership Team - Press release

Luke Wootton appointed to Huntswood’s Leadership Team as Director of Client Relationships

Helen maslin

Helen Maslin appointed as Risk Director - Press release

Huntswood appoints Helen Maslin as Risk Director to continue to create better outcomes for clients

Complaints outlook 2021 journey

Huntswood’s Complaints Outlook 2021 - Press release

Complaints Outlook 2021, Huntswood’s benchmark insight report, maps the emotional journey of customers through the complaints process

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Huntswood appoints Martin Dodd CEO - Press release

Huntswood appoints Martin Dodd CEO to continue expansion in regulated markets

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Huntswood Partners with Gadhia Consultants - Press release

Huntswood is pleased to announce a new partnership with Gadhia Consultants

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Latest Insights

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The debt collection challenge: why an empathetic approach is key

With the government’s furlough scheme ending on 1st October, it is important for utility providers to continue to take an empathetic approach

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Energy price cap increase: An opportunity to build stronger customer relationships

Firms that are having effective conversations with customers and assessing their needs can build real customer advocacy

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Complaints

Our call handlers share their insight from the frontline

Insight from expert call handlers is invaluable. Their experiences can help improve operations, customer experiences and complaint journeys

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We are Huntswood - Luke Wootton

Meet our Director of Client Relationships, Luke Wootton, and find out what client service means at Huntswood and how we are delivering long-term value for our partners

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The Complaints Outlook 2021

Actionable insight for every stage of the complaints journey

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