Press Releases

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Lucy Gilly appointed to Huntswood’s Leadership Team - Press release

Lucy Gilly has been appointed to the company’s Leadership Team as Commercial Director

Luke wootton

Luke Wootton appointed to Huntswood’s Leadership Team - Press release

Luke Wootton appointed to Huntswood’s Leadership Team as Director of Client Relationships

Helen maslin

Helen Maslin appointed as Risk Director - Press release

Huntswood appoints Helen Maslin as Risk Director to continue to create better outcomes for clients

Complaints outlook 2021 journey

Huntswood’s Complaints Outlook 2021 - Press release

Complaints Outlook 2021, Huntswood’s benchmark insight report, maps the emotional journey of customers through the complaints process

Martin dodd

Huntswood appoints Martin Dodd CEO - Press release

Huntswood appoints Martin Dodd CEO to continue expansion in regulated markets

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Huntswood Partners with Gadhia Consultants - Press release

Huntswood is pleased to announce a new partnership with Gadhia Consultants

PRESS OFFICE

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Latest Insights

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Complaints

Recent complaints improvements for clients

Huntswood has worked with clients to realise the following benefits

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Customer Servicing

Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table

Delivering operational, consultancy and process improvement expertise to transform a water supplier's approach to customer service.

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Complaints

Case Study: Huntswood Delivers High Quality Complaints Handling

Supporting a leading retail bank to increase its new business checking capacity following regulatory scrutiny

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Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

Watch an excerpt from our Complaints Outlook 2022 event, where Martin Dodd, Huntswood's CEO, speaks more about the key findings of the report, and how they can be implemented to improve customers' complaint journeys.

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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