Press Releases

Paul dyer

Paul Dyer - Press release

Press release - Paul Dyer, former Deputy Chief Risk Officer at the Financial Conduct Authority, has been appointed to spearhead work on regulatory risk

Martin dodd

Huntswood appoints Martin Dodd CEO - Press release

Huntswood appoints Martin Dodd CEO to continue expansion in regulated markets

Gadhia tile

Huntswood Partners with Gadhia Consultants - Press release

Huntswood is pleased to announce a new partnership with Gadhia Consultants

Complaints outlook 2019 background

Complaints Outlook 2019 - Press release

Press release - Major new research from Huntswood provides insight for financial services firms and utilities providers

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Latest Insights

Bridge support
Vulnerable customers

FCA review into unsecured credit: what can we expect?

How will firms offering Buy Now Pay Later (BNPL) loans be able to demonstrate they can support customers through challenging economic times

Energy service
Complaints

Ofgem complaints warning is an opportunity to reduce cost to serve

The latest consumer perceptions data from Ofgem provides an early warning for customer service teams dealing with complaints.

Insurance pricing practices
Fair pricing

Regulatory update: MS18/1.3 - The FCA’s General Insurance Pricing Practices Final Report

The FCA have published the final findings of their General Insurance Pricing Practices Market Study and have set out a package of remedies to address the concerns identified

Insurance add ons
Fair pricing

FCA general insurance add-ons data: an opportunity to demonstrate value

Building a methodology for establishing, monitoring and responding to customer outcomes now, will help firms to deliver better value for money to customers in the future

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The Complaints Outlook 2021

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