Press Releases

A Results CX company spot2

ResultsCX acquires Huntswood

Huntswood is acquired by ResultsCX, a leading provider of transformational Customer Experience Management solutions.

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Lucy Gilly appointed to Huntswood’s Leadership Team - Press release

Lucy Gilly has been appointed to the company’s Leadership Team as Commercial Director

Luke wootton

Luke Wootton appointed to Huntswood’s Leadership Team - Press release

Luke Wootton appointed to Huntswood’s Leadership Team as Director of Client Relationships

Helen maslin

Helen Maslin appointed as Risk Director - Press release

Huntswood appoints Helen Maslin as Risk Director to continue to create better outcomes for clients

Complaints outlook 2021 journey

Huntswood’s Complaints Outlook 2021 - Press release

Complaints Outlook 2021, Huntswood’s benchmark insight report, maps the emotional journey of customers through the complaints process

Martin dodd

Huntswood appoints Martin Dodd CEO - Press release

Huntswood appoints Martin Dodd CEO to continue expansion in regulated markets

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Huntswood Partners with Gadhia Consultants - Press release

Huntswood is pleased to announce a new partnership with Gadhia Consultants

PRESS OFFICE

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Latest Insights

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Complaints

Research report: Complaints Outlook 2024

Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey

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General regulation

Insurance Sector update - Autumn 2024

The FCA has been very active in the insurance sector in 2024. New products have returned to the market in a controlled form – GAP insurance – whilst other products are under a higher level of scrutiny – premium finance.

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Remediation

The FCA’s consultation on extending the motor finance commission complaints deadline

What does the regulator’s announcement mean for firms thinking about their strategy around motor finance complaints?

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Complaints

Complaints Outlook 2024: A New Era in Customer Experience and Operational Excellence

The 2024 Huntswood’s Complaints Outlook reveals that effective complaint handling can drive brand loyalty and growth. With rising customer expectations, firms must deliver swift, empathetic responses. The new Complaints Calculator quantifies these benefits.

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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