Press Releases
ResultsCX acquires Huntswood
Huntswood is acquired by ResultsCX, a leading provider of transformational Customer Experience Management solutions.
Lucy Gilly appointed to Huntswood’s Leadership Team - Press release
Lucy Gilly has been appointed to the company’s Leadership Team as Commercial Director
Luke Wootton appointed to Huntswood’s Leadership Team - Press release
Luke Wootton appointed to Huntswood’s Leadership Team as Director of Client Relationships
Helen Maslin appointed as Risk Director - Press release
Huntswood appoints Helen Maslin as Risk Director to continue to create better outcomes for clients
Huntswood’s Complaints Outlook 2021 - Press release
Complaints Outlook 2021, Huntswood’s benchmark insight report, maps the emotional journey of customers through the complaints process
Huntswood appoints Martin Dodd CEO - Press release
Huntswood appoints Martin Dodd CEO to continue expansion in regulated markets
Huntswood Partners with Gadhia Consultants - Press release
Huntswood is pleased to announce a new partnership with Gadhia Consultants
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Latest Insights
Compliance monitoring
Tackling Pension Transfer Delays: A Call to Action
Complaints around pension transfers are increasing due to bottlenecks caused by lack of timeliness, complexity within firms’ processes and inaccurate or repeated information requests from providers.
Compliance monitoring
Navigating the Regulatory Environment for BNPL Firms
In light of the recent FCA consultation on BNPL, how can firms make sure their implementation is proportionate and effective, and what should they look for in an advisory partner if additional expertise is required?
Compliance monitoring
Key Insights from the FCA on Appointed Representatives
Richard Cooper looks at the FCA’s latest observations of firms working with AR arrangements following the regulator's recent market engagement.
Complaints
The Current State of FOS Complaints - Q1, FY 2024 / 2025
Welcome to the first in a regular series, where we examine the latest trends, updates and considerations for firms in response to FOS complaints data.
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