Our Client Relationships Team

Nick is responsible for our client relationships across a broad range of services. These include resourcing and outsourcing solutions along with our advisory services team.

Nick joined Huntswood in March 2020 having previously provided customised consultancy services across a broad spectrum of financial services. Prior to this Nick undertook a number of senior leadership roles including Director of Customer Operations TSB and Director of Telephone Banking Lloyds Banking Group.

Outside of work, Nick enjoys all sports including supporting Liverpool and spending time on the golf course. He likes to travel whenever time allows with his wife and three daughters

Lucy is an experienced commercial leader who has worked in a number of sectors undertaking legal and commercial roles. Since joining Huntswood in 2015, she has led our in-house legal funtion. Prior to her time at Huntswood, Lucy worked for some of the worlds largest data, software and technology companies starting her career at Reuters before spending time working with a number of venture capital firms on their start-up investments as a commercial and legal representative. Her present role involves the leadership of Huntswood’s Legal, Procurement, Marketing and Commercial departments. In addition to this, Lucy supports our Chief Executive Officer in develping our commercial plans which includes our Strategic Partnerships.

Outside of work, you’ll find Lucy riding horses, sailing, enjoying art and literature or being a Mum to her two children.

Luke joined Huntswood in 2012 and has since undertaken a variety of roles in support of the conduct and operational needs of our clients across a range of disciplines including sales & servicing, quality assurance, complaints and remediation.

Luke’s experience spans a number of sectors including Consumer Credit as it transitioned to FCA authorisation, in addition to leading Huntswood’s Insurance market activity and client engagement through the operational challenges posed by the pension reforms.

Prior to joining Huntswood Luke was an elite rower having won Henley Royal Regatta. Outside of work Luke remains keen on sports and keeping fit, albeit at a more leisurely pace whilst studying for an MBA alongside a young family.

Zein is responsible for our client relationships across a wide range of our Financial Services and Utilities sectors. These include General Insurance, Consumer Finance, Life & Pensions, Energy and Water. Zein joined Huntswood in May 2017, following a 15-year career at a number of consulting and outsourcing businesses, where he held a variety of client-facing roles.

He has experience of working across all financial services sectors and has overseen the successful design, implementation, and delivery of a range of regulatory and operational transformational programmes within complaints, remediation, sales and service.

Outside of work, Zein’s two young children keep him busy, as well as his keen interest in all sports. He can often be found cycling through Richmond Park on crisp Sunday morning or supporting his local cricket and rugby teams.

Ben has worked with Huntswood since 2010 and has a wealth of experience within the financial services industry. During his time with Huntswood, he worked with a major UK high-street bank undertaking many roles within a large-scale operation, including the management of; operations, change and governance, internal and external relationships.

Since joining Huntswood, Ben has had valuable input into the setup of a large scale remediation programme, supporting the client on their internal processes and policy to ensure fair customer outcomes are reached in a timely manner

Matthew is Huntswood’s Advisory Director and is responsible for ensuring Huntswood’s advisory solutions are set up for success, and that delivery consistently exceeds clients’ expectations.

Matthew has a background in conduct regulation and professional services, having worked as a supervisor at the FCA and within two of the ‘big four’ professional services firms, where he led and contributed to projects within the UK and across Europe in relation to conduct risk.

Matthew is a member of the Chartered Institute for Securities & Investment (CISI) and is a Fellow of the International Compliance Association (ICA).