Our Client Relationships Team

Luke joined Huntswood in 2012 and has since undertaken a variety of roles in support of the conduct and operational needs of our clients across a range of disciplines including sales & servicing, quality assurance, complaints and remediation.

Luke’s experience spans a number of sectors including Consumer Credit as it transitioned to FCA authorisation, in addition to leading Huntswood’s Insurance market activity and client engagement through the operational challenges posed by the pension reforms.

Prior to joining Huntswood Luke was an elite rower having won Henley Royal Regatta. Outside of work Luke remains keen on sports and keeping fit, albeit at a more leisurely pace whilst studying for an MBA alongside a young family.

Ben has worked with Huntswood since 2010 and has a wealth of experience within the financial services industry. During his time with Huntswood, he worked with a major UK high-street bank undertaking many roles within a large-scale operation, including the management of; operations, change and governance, internal and external relationships.

Since joining Huntswood, Ben has had valuable input into the setup of a large scale remediation programme, supporting the client on their internal processes and policy to ensure fair customer outcomes are reached in a timely manner

Matthew is Huntswood’s Advisory Director and is responsible for ensuring Huntswood’s advisory solutions are set up for success, and that delivery consistently exceeds clients’ expectations.

Matthew has a background in conduct regulation and professional services, having worked as a supervisor at the FCA and within two of the ‘big four’ professional services firms, where he led and contributed to projects within the UK and across Europe in relation to conduct risk.

Matthew is a member of the Chartered Institute for Securities & Investment (CISI) and is a Fellow of the International Compliance Association (ICA).