Our Client Relationships Team

Luke joined Huntswood in 2012 and has since undertaken a variety of roles in support of the conduct and operational needs of our clients across a range of disciplines including sales & servicing, quality assurance, complaints and remediation.

Luke’s experience spans a number of sectors including Consumer Credit as it transitioned to FCA authorisation, in addition to leading Huntswood’s Insurance market activity and client engagement through the operational challenges posed by the pension reforms.

Prior to joining Huntswood Luke was an elite rower having won Henley Royal Regatta. Outside of work Luke remains keen on sports and keeping fit, albeit at a more leisurely pace whilst studying for an MBA alongside a young family.

Ben has worked with Huntswood since 2010 and has a wealth of experience within the financial services industry. During his time with Huntswood, he worked with a major UK high-street bank undertaking many roles within a large-scale operation, including the management of; operations, change and governance, internal and external relationships.

Since joining Huntswood, Ben has had valuable input into the setup of a large-scale remediation programme, supporting the client with their internal processes and policy to ensure fair customer outcomes are reached in a timely manner.

Ben joined Huntswood in January 2022 as the Advisory Services Director, with responsibility for both regulatory and operational assurance and advice.

Prior to joining Huntswood, Ben’s experience spans a variety of compliance roles for some of the largest UK Banks and financial services institutions. He has led and managed teams implementing change programmes in Complaints, Payments Services, Policy and Control Mapping, Risk Management, as well as the end‐to‐end build of compliance and AML control frameworks.

Ben has also built compliance programmes in a range of industries and sectors including telecommunications and payment services, where he has worked as a Head of Compliance and Money Laundering Reporting Officer.

Outside of work Ben enjoys travelling, watching films and keenly follows most sports, particularly football, both playing and watching.

Steve has worked with Huntswood’s major banking clients for over 10 years, tailoring solutions and setting up and overseeing the delivery of some of Huntswood’s largest operations. These have included sensitive customer contact / communication exercises involving hundreds of thousands of customers, large-scale complaints operations and / or remediation programmes, and financial crime monitoring operations.

Nikki is responsible for the strategic direction and stakeholder engagement across the insurance, pensions & investments sectors. Nikki works closely with firms to understand their position and goals before combining her technical knowledge and problem-solving skills to provide tailored solutions which deliver tangible business benefits.

Nikki is a regular contributor to Huntswood’s range of thought leadership and can provide a sector-wide view of the ever-changing regulatory and operational landscape within the insurance industry.

Lisa Sweeney is Huntswood’s Account Director for the Utilities sector (Energy, Water and Telecoms). With over 15 years' experience, Lisa works in partnership with firms to build collaborative relationships and help design bespoke, innovative solutions for driving improved mutual value, including industry-wide insight.

Lisa is an expert in helping firms strike the right balance between operational effectiveness, customer experience and regulatory compliance, and has designed and overseen solutions for a wide range of firms across the energy, water and telecoms sectors and beyond.

Jon joined Huntswood in 2016, and is responsible for managing the relationships with a number of Huntswood's clients covering Consumer Finance, General Insurance and the Life, Pensions & Wealth sectors. Jon ensures he is consistently 'up to speed' on regulatory and legislative developments in order to share insight on best practice.

Jon works with his clients to design the appropriate solution which could include outsourcing, resourcing, regulatory assurance and operational resilience, allowing his clients to deal with the ever-changing demands they experience. He has recently supported the setup of multiple operations, with both short-term resource solutions and longer term fully outsourced operations. This involved scoping, solution design, contractual negotiations, planning, setup, delivery and ongoing relationship management, ensuring services are being delivered in line with his clients’ operational and regulatory expectations.