Our Client Relationships Team

Luke joined Huntswood in 2012 and has since undertaken a variety of roles in support of the conduct and operational needs of our clients across a range of disciplines including sales & servicing, quality assurance, complaints and remediation.

Luke’s experience spans a number of sectors including Consumer Credit as it transitioned to FCA authorisation, in addition to leading Huntswood’s Insurance market activity and client engagement through the operational challenges posed by the pension reforms.

Prior to joining Huntswood Luke was an elite rower having won Henley Royal Regatta. Outside of work Luke remains keen on sports and keeping fit, albeit at a more leisurely pace whilst studying for an MBA alongside a young family.

Lucy is an experienced commercial leader who has worked in a number of sectors undertaking legal and commercial roles. Since joining Huntswood in 2015, she has led our in-house legal function. Prior to her time at Huntswood, Lucy worked for some of the world's largest data, software and technology companies starting her career at Reuters before spending time working with a number of venture capital firms on their start-up investments as a commercial and legal representative. Her present role involves the leadership of Huntswood’s Legal, Procurement, Marketing and Commercial departments. In addition to this, Lucy supports our Chief Executive Officer in developing our commercial plans which includes our Strategic Partnerships.

Outside of work, you’ll find Lucy riding horses, sailing, enjoying art and literature or being a Mum to her two children.

Lisa Sweeney is Huntswood’s Account Director for the Utilities sector (Energy, Water and Telecoms). With over 15 years' experience, Lisa works in partnership with firms to build collaborative relationships and help design bespoke, innovative solutions for driving improved mutual value, including industry-wide insight.

Lisa is an expert in helping firms strike the right balance between operational effectiveness, customer experience and regulatory compliance, and has designed and overseen solutions for a wide range of firms across the energy, water and telecoms sectors and beyond.

Jon joined Huntswood in 2016, and is responsible for managing the relationships with a number of Huntswood's clients covering Consumer Finance, General Insurance and the Life, Pensions & Wealth sectors. Jon ensures he is consistently 'up to speed' on regulatory and legislative developments in order to share insight on best practice.

Jon works with his clients to design the appropriate solution which could include outsourcing, resourcing, regulatory assurance and operational resilience, allowing his clients to deal with the ever-changing demands they experience. He has recently supported the setup of multiple operations, with both short-term resource solutions and longer term fully outsourced operations. This involved scoping, solution design, contractual negotiations, planning, setup, delivery and ongoing relationship management, ensuring services are being delivered in line with his clients’ operational and regulatory expectations.