IDENTIFY AND ADDRESS PAST ISSUES AND IMPROVE CUSTOMER OUTCOMES

If the regulator has expressed concerns over your firm’s past business, or you suspect a product or process may have led to unintentional consumer harm, undertaking a review of past business can reveal exactly where an issue lies, and allow you to make the steps required to remediate it.

Huntswood can support you by reviewing past business from a regulatory perspective, providing either positive assurance, or recommendations for further action. We have helped many clients to identify and quantify issues in terms of the level of detriment suffered and, subsequently, the extent of any remediation required. We’ve also supported firms in re-engineering their processes, policies and products, ensuring the issue will not occur again.

How do we do this so successfully?

We take a unique, four pillar approach to past business review and remediation:

Design w

Understand

People w

Identify

Design w

Design

Remediate w

Remediate

Case study:

Tackling a large BAU complaint backlog for a major retail bank; Undertaking a remediation exercise impacting 180,000 customers

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