Operational Excellence

CO2021 questions
Complaints

The unanswered questions from the Complaints Outlook 2021 Launch Event

Paul whichello
Complaints

Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey

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Complaints

Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations

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Complaints

Complaints Outlook 2021 Launch Event - Panel session

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Complaints

Maximising customer outcomes through innovation in the complaints landscape

Insurance pricing practices
Fair pricing

Regulatory update: MS18/1.3 - The FCA’s General Insurance Pricing Practices Final Report

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Fair pricing

Podcast: Fair Pricing and Value in General Insurance

Focus purple
Financial Crime

Case Study: Supporting a global retail bank to clear a backlog of potential fraud cases

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General regulation

The future of General Insurance pricing

Dan Crisp
Operational Resilience

Discussing operational resilience with Dan Crisp

New year operational excellence
Operational Excellence

5 New Year’s resolutions to help you achieve operational excellence in 2020

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Operational Resilience

Cyber Security in the Boardroom - an interview with Stephen Head

Complaints outlook questions 1
Complaints

Your complaints questions answered – part 1

Cyber security board webinar
Financial Crime

Webinar: Cyber security and the Board

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Complaints

White Paper: Complaints Outlook 2019

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Complaints

Infographic: Are you really delivering complaints excellence?

Dear CEO Insight 308 176
Operational Excellence

General insurance, pricing, and ever-increasing scrutiny

Quiet ones Insight 308 176
Complaints

The quiet ones – Reaching out to non-complainants

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Complaints

How do you stack up? – Effective benchmarking of complaints performance

Managing digital conduct risk blog 308 176
Operational Excellence

White Paper: Managing digital conduct risk - ensuring the delivery of fair outcomes

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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