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Fair pricing

Podcast: Fair Pricing and Value in General Insurance

Pension regulatory responsibility
Pensions

Take responsibility for DB pension transfers, before the regulator does

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Pensions

Understanding the FCA’s new policy on DB pension transfers

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Advice and suitability

Managing the payment deferral crossroads

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Operational Excellence

Case Study: Increasing new business checking capacity

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Financial Crime

Case Study: Supporting a global retail bank to clear a backlog of potential fraud cases

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General regulation

The future of General Insurance pricing

Travel complaints outlook
Complaints

White Paper: Complaints Outlook - Travel Sector

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General regulation

Case Study: Packaged bank account complaint handling for the UK’s largest retail bank

Dan Crisp
Operational Resilience

Discussing operational resilience with Dan Crisp

New year operational excellence
Operational Excellence

5 New Year’s resolutions to help you achieve operational excellence in 2020

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Operational Resilience

Cyber Security in the Boardroom - an interview with Stephen Head

Utilities operational resilience
Operational Resilience

Utilities and the ‘cost vs risk’ dilemma – Shouldn’t the answer be obvious?

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Complaints

Your complaints questions answered – part 1

Robust function
Operational Resilience

How financial services can regain its operational resilience

Cyber security board webinar
Financial Crime

Webinar: Cyber security and the Board

Ensuring continuity disruption
Operational Excellence

Ensuring business continuity in the age of disruption

Getting back on track rail firms customer confidence
Operational Excellence

Getting back on track – how rail firms can recover and increase customer confidence

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Complaints

White Paper: Complaints Outlook 2019

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Complaints

Infographic: Are you really delivering complaints excellence?

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The Complaints Outlook 2021

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