Operational Excellence

Insurance pricing practices
Fair pricing

Regulatory update: MS18/1.3 - The FCA’s General Insurance Pricing Practices Final Report

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Fair pricing

Podcast: Fair Pricing and Value in General Insurance

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Financial Crime

Case Study: Supporting a global retail bank to clear a backlog of potential fraud cases

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General regulation

The future of General Insurance pricing

Dan Crisp
Operational Resilience

Discussing operational resilience with Dan Crisp

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Operational Excellence

5 New Year’s resolutions to help you achieve operational excellence in 2020

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Operational Resilience

Cyber Security in the Boardroom - an interview with Stephen Head

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Complaints

Your complaints questions answered – part 1

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Financial Crime

Webinar: Cyber security and the Board

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Complaints

White Paper: Complaints Outlook 2019

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Complaints

Infographic: Are you really delivering complaints excellence?

Dear CEO Insight 308 176
Operational Excellence

General insurance, pricing, and ever-increasing scrutiny

Quiet ones Insight 308 176
Complaints

The quiet ones – Reaching out to non-complainants

How do you stack up Blog 308 176
Complaints

How do you stack up? – Effective benchmarking of complaints performance

Managing digital conduct risk blog 308 176
Operational Excellence

White Paper: Managing digital conduct risk - ensuring the delivery of fair outcomes

CM Cs Insight 308 176
Complaints

Claims Management Companies – A rapidly changing landscape

Put customers at the heart 308 176
Operational Excellence

Customers at the core – how customer-centric is your business?

Can it be outsourced 308 176
Outsourcing

White Paper: Can it be outsourced? - Considerations for selecting a KYC and AML partner

Three keys to outsourcing
Outsourcing

Three keys to a flexible outsourcing agreement

Putting customer experience first 308 176
Outsourcing

White Paper: Outsourcing - putting customer experience front and centre

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The Complaints Outlook 2021

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