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Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

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Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

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Complaints

Research report: Complaints Outlook 2022

Build advocacy
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Can the utilities sector rebuild customers’ trust and loyalty to deliver sustained business success?

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Telecoms firms - don’t sleep on the competitive advantage afforded by elite customer service

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Why is it so important to get section 75 right?

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How telecommunication providers can stand out with high quality customer service

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General regulation

We are Huntswood - Lucy Gilly

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Customer Servicing

The SOLRs are here to stay

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The debt collection challenge: why an empathetic approach is key

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Energy price cap increase: An opportunity to build stronger customer relationships

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Complaints

Our call handlers share their insight from the frontline

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General regulation

We are Huntswood - Luke Wootton

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Complaints

Prioritising First Point of Contact when dealing with complaints

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We are Huntswood - Helen Maslin, Risk Director

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Complaints

Podcast: Prioritising First Point of Contact when dealing with complaints

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White Paper: The UK’s Response to Cyber Fraud: The role of business

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Customer Servicing

Case Study: Designing and delivering a scheme of arrangement for a UK lender, allowing it to focus on other, vital operational tasks

Listen to complaints
Complaints

Turn complaints into opportunities

Closed complaints
Complaints

Why firms should be breaking down the barriers in complaints

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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