Huntswood was the partner of choice to design and execute a scheme of arrangement. We played a key role in supporting the client through the design and deployment of the methodology required to process scheme claims, performing segmentation, cohort analysis and subsequent customer treatments.
Scenario:
Huntswood was the partner of choice to design and execute a scheme of arrangement. We played a key role in supporting the client through the design and deployment of the methodology required to process scheme claims
As well as leveraging its advisoryย capability in the design and oversightย of the scheme, Huntswood recruited,ย referenced, deployed and managed theย 154 skilled specialists required to deliverย it operationally.
154 total FTE
deployed over 24 months
Huntswood built a bespoke claimsย management platform and set the schemeย up for success through detailed planning,ย segmentation and forecasting of responseย rates. Our platform not only handled theย large numbers of claims received, butย also to enabled escalation to the Schemeย Adjudicators.
200K
claims received and decisioned
Our platform generated the extensive MIย that was required to keep the firm andย the FCA informed as to claims receivedย and their outcomes. Our experts alsoย provided qualitative feedback on schemeย performance, risks and challenges basedย on past experience of such engagements.
Detailed MI supported tripartite communication
between huntswood, the FCA and firm
Due to the excellent relationships weย forged, we were also tasked with providingย Collections and Recovery Agents toย support the BAU teams. This set newย benchmarks for customer service -ย through the exceptional performance ofย the Agents, we collected monies in excessย of the resource cost, thereby providing aย positive return on investment.