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BNPL regulation is coming. Firms must prove they understand their customers

Regulatory Update

April 23, 2026

FCA motor finance redress scheme consultation

Regulatory Update

October 8, 2025

Chancellor Rachel Reeves outlines vision for regulatory reform

Regulatory Update

July 17, 2025

Summary of July 2025 consultation document on the review of the Financial Ombudsman Service (FOS)

Regulatory Update

July 15, 2025

UK Government Approach to Regulating Buy-Now, Pay-Later (BNPL) Products

Regulatory Update

May 23, 2025

Consumer Credit Act (CCA) Reform – Phase 1 Consultation (May 2025):

Regulatory Update

May 20, 2025

The three R’s of clear communication

Regulatory Update

February 2, 2024

What is customer outcome testing and why is it important?

Regulatory Update

December 4, 2023

Evidencing good customer outcomes

Regulatory Update

November 23, 2023

Consumer Duty requirements – the customer journey lens

Regulatory Update

November 16, 2023

Are you planning for your Annual Consumer Duty Board Report?

Regulatory Update

November 9, 2023

Consumer Duty – Day 2 Enhancements

Regulatory Update

November 2, 2023

Regulatory update: MS18/1.3 – The FCA’s General Insurance Pricing Practices Final Report

Regulatory Update

September 24, 2020

Regulatory Update: FOS 2020 / 2021 plans, budget and future strategy

Regulatory Update

January 13, 2020

Regulatory Update: FG19 / 05 – Finalised Guidance for insurance product manufacturers and distributors

Regulatory Update

November 28, 2019

Regulatory update: PAS 499

Regulatory Update

July 18, 2019

Regulatory Update: Consumer Vulnerability Strategy 2025

Regulatory Update

June 17, 2019

Regulatory Update: MS17 / 1 – Investment Platforms Market Study

Regulatory Update

March 26, 2019

Regulatory Update: High-cost short-term credit lending data

Regulatory Update

January 29, 2019

Regulatory Update: Claims Management Regulator – Annual Report 2017 to 2018

Regulatory Update

July 25, 2018