Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

CO2021 questions
Complaints

The unanswered questions from the Complaints Outlook 2021 Launch Event

Pricing remedies catalyst2
Fair pricing

FCA pricing remedies will change the game for the insurance industry

Complaints innovation
Complaints

Maximising customer outcomes through innovation in the complaints landscape

Bridge support
Vulnerable customers

FCA review into unsecured credit: what can we expect?

Energy service
Complaints

Ofgem complaints warning is an opportunity to reduce cost to serve

Insurance add ons
Fair pricing

FCA general insurance add-ons data: an opportunity to demonstrate value

Pension regulatory responsibility
Pensions

Take responsibility for DB pension transfers, before the regulator does

DB pensions Ros Blog
Pensions

Defined benefit pensions regulation – a view from Baroness Ros Altmann

ABI and BIBA review
General regulation

ABI and BIBA review indicates good progress in fair pricing, but more needs to be done

Affordability responsible lending blog
Vulnerable customers

Responsible lending - navigating through uncertainty

Db pensions part 1
Pensions

Understanding the FCA’s new policy on DB pension transfers

Equation
Advice and suitability

Managing the payment deferral crossroads

Integrity green
Complaints

The regulator’s expectations of complaints handling during coronavirus

Future conduct risk
General regulation

The Future of Conduct Regulation

Cyber board third party
Technology and Data

Cyber Security and the Board – Working with third party suppliers

Insurance future sicsic
General regulation

The future of General Insurance pricing

Human touch utilities
Technology and Data

Automation in utilities – where’s the ‘human touch’ gone?

Cyber threats 2020
Technology and Data

The five cyber threats we’ll face in the 2020s

DEFINED BENEFIT TRANSFERS
Pensions

Defined benefit transfers – Change on the horizon?

Co icon journey

 

The Complaints Outlook 2021

Actionable insight for every stage of the complaints journey

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