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  • Capabilities

    Capabilities

    Huntswood’s suite of client services provide the people, processes and technologies your business needs to succeed, all supported by advisory expertise

    • Complaints excellence
    • Customer contact centres
    • Offshore customer support services
    • Recruitment process outsourcing
    • Past business review and remediation
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    • Operational resilience and continuity
    • Regulatory risk and assurance
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    Complaints

    Complaints Outlook 2024

    Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey

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    We help clients transform their business to drive better customer, compliance and commercial outcomes

    • Financial services
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    We are Huntswood

    Learn more about Huntswood’s experience, high quality resource and bespoke solutions.

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Huntswood – creating better outcomes for your business and its customers

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ResultsCX + Huntswood: Stronger Together
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April 15, 2025

Huntswood – creating better outcomes for your business and its customers
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October 4, 2023

Explore the pillars of Huntswood's call centre offering
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August 11, 2023

Complaints Outlook 2022 Launch Event – Jo Causon, Keynote Presentation
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July 26, 2022

Complaints Outlook 2022 Launch Event – Panel Session
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July 26, 2022

Complaints Outlook 2022 Launch Event – Martin Dodd, Implementation and Impact
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July 20, 2022

Complaints Outlook 2022 Launch Event – Craig Koch, Research Principles
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July 11, 2022

Complaints Outlook 2022 Launch Event
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July 4, 2022

We are Huntswood – Lucy Gilly
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November 3, 2021

Prioritising First Point of Contact when dealing with complaints

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June 23, 2021

Making it easy to complain

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March 26, 2021

Complaints Outlook 2021 Launch Event – Panel session
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February 5, 2021

Complaints Outlook 2021 Launch Event – Luke Wootton – Research summary and recommendations
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February 5, 2021

Complaints Outlook 2021 Launch Event – Phil Whichello – Human behaviours and the complaints journey
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February 5, 2021

Complaints Outlook 2021 – Final Thoughts and Moving Forward
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January 5, 2021

Complaints Outlook 2021 – The Complaints Landscape
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January 5, 2021

Fair Pricing and Value in General Insurance

Podcast

September 15, 2020

DEFINED BENEFIT PENSION TRANSFERS: WHAT SHOULD FIRMS BE DOING?

Podcast

July 27, 2020

DB Pensions in the current climate; with Baroness Ros Altmann

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July 1, 2020

Affordability and responsible lending

Podcast

June 2, 2020

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Modern Slavery Statement
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