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Compliance monitoring

Ongoing Advice Services

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Motor Finance – Planning Ahead

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Customer Servicing

Consumer Duty Day 2 – Good Outcomes for Vulnerable Customers

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Customer Servicing

The three R's of clear communication

Motor
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Motor finance – some practical challenges

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Vulnerable customers

White paper: complaints handling for vulnerable customers

Complaints excellence yellow
Customer Servicing

What is customer outcome testing and why is it important?

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Customer Servicing

Navigating the rising tide of data subject access requests: challenges and solutions

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Customer Servicing

Evidencing good customer outcomes

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Customer Servicing

Consumer Duty requirements – the customer journey lens

Operational resilience and continuity
Customer Servicing

Are you planning for your Annual Consumer Duty Board Report?

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Customer Servicing

New Ofgem Consumer Standards

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Consumer Duty - Day 2 Enhancements

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Customer Servicing

Case study: Huntswood Delivers a State of the Art Contact Centre and Operational Improvements for a Large Retailer

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Huntswood - creating better outcomes for your business and its customers

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Customer Servicing

A Merry Christmas for your customers? It's never too early to start planning

Path blue
Customer Servicing

Case study: Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table

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Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

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Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

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Complaints

Research report: Complaints Outlook 2022

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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