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Fair pricing

Podcast: Fair Pricing and Value in General Insurance

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Pensions

Take responsibility for DB pension transfers, before the regulator does

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Responsible lending - navigating through uncertainty

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Vulnerable customers

Podcast: Affordability and responsible lending

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General regulation

The Future of Conduct Regulation

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Financial Crime

Case Study: Supporting a global retail bank to clear a backlog of potential fraud cases

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General regulation

The future of General Insurance pricing

Cost to serve
Customer Servicing

White Paper: Reducing the 'Cost to serve'

Expertise on demand
Resourcing

Expertise on demand

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Complaints

White Paper: Complaints Outlook - Travel Sector

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General regulation

Case Study: Packaged bank account complaint handling for the UK’s largest retail bank

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Operational Resilience

Utilities and the ‘cost vs risk’ dilemma – Shouldn’t the answer be obvious?

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Operational Resilience

How financial services can regain its operational resilience

Human element service excellence
Complaints

Complaints Outlook 2019 – The human element: getting the focus on delivering excellence

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Complaints

Webinar: Complaints Outlook 2019 with UK Finance

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Complaints

Complaints Outlook 2019 – A video round-up from the launch event

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Culture

Is your data driving the right performance?

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Complaints

‘Emotional Intelligence’ and why it’s vital for your complaints team

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Customer Servicing

Guest Article: “Make it easy to be a customer” – The key to good customer experience

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Pensions

Regulatory update: CP19 / 25 – Pension transfer advice: contingent charging and other proposed changes

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The Complaints Outlook 2021

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