Path blue
General regulation

Case Study: Undertaking a skilled person governance review for a leading Insurer

Growth purple
Complaints

Case Study: Supporting the claims area of a major utilities company

Growth purple
Complaints

Case Study: Delivering a complaint solution for a leading water industry client

Connection blue
Complaints

Case Study: Clear a significant complaints backlog post acquisition

H blue small
Customer Servicing

Case Study: Contact centre for a high cost, short-term credit lender

H blue small
Customer Servicing

Case Study: Supporting a leading bank to manage a significant increase in complex customer queries

H blue small
Customer Servicing

Case Study: Supporting a leading bank to manage a significant increase in complex customer queries copy

H green big
Operational Excellence

Case Study: Increasing new business checking capacity

H green big
Complaints

Case Study: Complaint handling support for a large UK financial services firm

H green big
Complaints

Case Study: Outsourcing of BAU complaint handling for a consumer credit organisation

Focus purple
Financial Crime

Case Study: Supporting a global retail bank to clear a backlog of potential fraud cases

Path blue
General regulation

Case Study: Investigate a potential DB liability prior to a merger

Connections purple
General regulation

Case Study: Packaged bank account complaint handling for the UK’s largest retail bank

H purple small
Operational Excellence

Case study: Huntswood transitions and transforms 1,200 FTE outsourced operation

H green small
Complaints

Case study: Tackling a large BAU complaint backlog

Path green
Outsourcing

Case study: Delivering dedicated, outsourced paraplanning services

H purple small
Complaints

Case study: Supporting the UK’s largest energy provider to clear a significant complaints backlog

Path blue
Customer Servicing

Case study: Delivering a collections programme for a global bank

Co icon journey

 

The Complaints Outlook 2021

Actionable insight for every stage of the complaints journey

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