Focus blue
Customer Servicing

Case study: Huntswood Delivers a State of the Art Contact Centre and Operational Improvements for a Large Retailer

Connection green
Complaints

Case study: Recent complaints improvements for clients

Path blue
Customer Servicing

Case study: Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table

H purple big
Complaints

Case Study: Huntswood Delivers High Quality Complaints Handling

Focus blue
Customer Servicing

Case Study: Designing and delivering a scheme of arrangement for a UK lender, allowing it to focus on other, vital operational tasks

Path blue
General regulation

Case Study: Undertaking a skilled person governance review for a leading Insurer

Growth purple
Complaints

Case Study: Supporting the claims area of a major utilities company

Growth purple
Complaints

Case Study: Delivering a complaint solution for a leading water industry client

Connection blue
Complaints

Case Study: Clear a significant complaints backlog post acquisition

H blue small
Customer Servicing

Case Study: Contact centre for a high cost, short-term credit lender

H blue small
Customer Servicing

Case Study: Supporting a leading bank to manage a significant increase in complex customer queries

Focus purple
Remediation

Case Study: Partnering with a UK leading insurance firm to deliver an end-to-end remediation operation

H green big
Operational Excellence

Case Study: Increasing new business checking capacity

H green big
Complaints

Case Study: Complaint handling support for a large UK financial services firm

H green big
Complaints

Case Study: Outsourcing of BAU complaint handling for a consumer credit organisation

Focus purple
Financial Crime

Case Study: Supporting a global retail bank to clear a backlog of potential fraud cases

Focus purple
Outsourcing

Case study: Delivering an urgent new helpline to support vulnerable residents

Path blue
General regulation

Case Study: Investigate a potential DB liability prior to a merger

Connections purple
General regulation

Case Study: Packaged bank account complaint handling for the UK’s largest retail bank

H purple small
Operational Excellence

Case study: Huntswood transitions and transforms 1,200 FTE outsourced operation

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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