Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact
Posted: 20th July 2022
On the 28th June, we formally launched our Complaints Outlook 2022 report.
At this event, we heard from the contributors of the report, as well as senior Huntswood and industry experts. This video is an excerpt from that webinar, where you can hear from Martin Dodd, Huntswood's CEO, speaking more about the key findings of the report, and how they can be implemented to improve customers' complaint journeys.
Our new Complaints Outlook continues the story of the last year’s report, where we identified six key themes which contribute to a successful complaint journey. We have again conducted detailed surveys, speaking with customers, complaint handlers and firms themselves, consolidating those themes into one fundamental principle – make the customer feel valued.
Watch the webinar for insightful recommendations and if you have not yet read the Complaints Outlook 2022 report, download your copy here.