Operational Excellence

Huntswood services
General regulation

Huntswood - creating better outcomes for your business and its customers

Call centre video
General regulation

Explore the pillars of Huntswood's call centre offering

CO2022 martin dodd
Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

CO2022 event research principles
Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

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Complaints

Prioritising First Point of Contact when dealing with complaints

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Complaints

Podcast: Prioritising First Point of Contact when dealing with complaints

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Complaints

Podcast: Making it easy to complain

Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

Paul whichello
Complaints

Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey

Luke wootton
Complaints

Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations

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Complaints

Complaints Outlook 2021 Launch Event - Panel session

Complaints innovation
Complaints

Maximising customer outcomes through innovation in the complaints landscape

Travel complaints outlook
Complaints

White Paper: Complaints Outlook - Travel Sector

Dan Crisp
Operational Resilience

Discussing operational resilience with Dan Crisp

New year operational excellence
Operational Excellence

5 New Year’s resolutions to help you achieve operational excellence in 2020

Complaints outlook questions 1
Complaints

Your complaints questions answered – part 1

Getting back on track rail firms customer confidence
Operational Excellence

Getting back on track – how rail firms can recover and increase customer confidence

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Complaints

White Paper: Complaints Outlook 2019

Quiet ones Insight 308 176
Complaints

The quiet ones – Reaching out to non-complainants

Managing digital conduct risk blog 308 176
Operational Excellence

White Paper: Managing digital conduct risk - ensuring the delivery of fair outcomes

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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