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  • Capabilities

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    Huntswoodโ€™s suite of client services provide the people, processes and technologies your business needs to succeed, all supported by advisory expertise

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    Complaints

    Complaints Outlook 2024

    Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey

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    Learn more about Huntswood’s experience, high quality resource and bespoke solutions.

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Recruitment

Whitepaper

White Paper: Complaints Outlook – Travel Sector

Invaluable insight for the travel sector

This supplementary report to the Complaints Outlook 2019 aims to show the incredible value of investing in complaints functions within the travel sector.

In partnership with YouGov,ย we collected travel sector consumer data to give an insight into the following areas:

  • Reasons for travel complaints
  • Communication methods used in the travel sector
  • The importance of compensation
  • The role of satisfaction, retention and advocacy
  • The value of achieving complaints excellence

Download this travel sector edition of the Complaints Outlook 2019 to see where value could be driven in your complaints process and learn more about how you could turn complainants into advocates and drive real value for your business.

Latest Whitepapers

Vulnerability in 2025

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April 22, 2025

Research report: Complaints Outlook 2024

Whitepaper

November 28, 2024

White paper: complaints handling for vulnerable customers

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December 7, 2023

Research report: Complaints Outlook 2022

Whitepaper

May 23, 2022

White Paper: The UKโ€™s Response to Cyber Fraud: The role of business

Whitepaper

May 18, 2021

Research report: Complaints Outlook 2021

Whitepaper

January 12, 2021

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Privacy Policy
Cookies
Terms and Conditions
Modern Slavery Statement
Carbon Reduction Plan
Promotion of Access to Information Act (PAIA)