Invaluable insight for the travel sector

This supplementary report to the Complaints Outlook 2019 aims to show the incredible value of investing in complaints functions within the travel sector.

In partnership with YouGov, we collected travel sector consumer data to give an insight into the following areas:

  • Reasons for travel complaints
  • Communication methods used in the travel sector
  • The importance of compensation
  • The role of satisfaction, retention and advocacy
  • The value of achieving complaints excellence

Download this travel sector edition of the Complaints Outlook 2019 to see where value could be driven in your complaints process and learn more about how you could turn complainants into advocates and drive real value for your business.

Average satisfaction score out of 10