Financial Services
Building strong customer relationships and consistently delivering exceptional results
At Huntswood, our focus is your relationship with your customers. Whether we are providing operational services or helping you set up your business to deliver consistently great outcomes, our ethos is the same.
How we work
- Banking
- Consumer credit
- Wealth and asset management
- Life and pensions
- Insurance
At Huntswood, our focus is your relationship with your customers. Whether we are providing operational services or helping you set up your business to deliver consistently great outcomes, our ethos is the same.
We work in
Understanding the importance of customer trust in your brand is paramount for us. We focus entirely on ensuring our solutions are tailored to reflect your commitments and your unique needs. All whilst continually enhancing customer satisfaction and reinforcing your credibility.
As a partner that is well-versed in navigating regulatory obligations, we ensure compliance while upholding integrity. By adhering to ethical practices, we maintain transparency and trust with both customers and regulators.
We know results matter. In measuring success we leverage operational and customer insights from within our business and yours to provide for unique contextualised outcomes. We continuously improve our operations and refine our strategies to meet evolving market dynamics and customer expectations.
Expertise to help you deliver great customer outcomes
Our expertise
We provide end-to-end support through omnichannel outsourcing, skilled resources working under your direction, advisory and assurance services, technology‑enabled continuous improvement, and flexible learning and development solutions.
Your strategic partner
As your strategic partner, we can deliver services such as customer contact, complaints resolution, collections support, back‑office operations, regulatory review and remediation, and past business review, all focused on driving strong outcomes for organisations of all sizes.
What can you expect from partnering with Huntswood
Resourcing expertise
Huntswood’s team of over 30 resourcing experts, our database of 20,000+ highly skilled financial services professionals and our fully bespoke referencing and vetting capability ensures top-tier resource quality.
Insight and support
Our market-leading Advisory practice comprises experts across all financial services sectors and disciplines and provides the insight and support you need to continue to deliver the highest quality services.
Flexibility
Flexible working solutions empower our workforce with proven remote, hybrid and in-office options.
Technology
Bespoke case management, workforce management and workflow automation tools ensure we are able to run and consistently enhance our clients’ operations.
Case study
Tackling a large BAU complaint backlog for a major retail bank; Undertaking a remediation exercise impacting 180,000 customers
£7.5M
Hrs Annual savings in BAU
1000
FTE operation stood up in 10 weeks
3 Months
Competed remediation program
350
FTE diverted to BAU in two weeks
Complaints Calculator​
How much are complaints and poor outcomes costing your business?
Latest insights
Article
March 25, 2026
