General regulation

Vulnerable customers paper MAG black
Vulnerable customers

White paper: complaints handling for vulnerable customers

Huntswood services
General regulation

Huntswood - creating better outcomes for your business and its customers

Call centre video
General regulation

Explore the pillars of Huntswood's call centre offering

CO2022 martin dodd

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

CO2022 event research principles

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

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Research report: Complaints Outlook 2022

Lucy Comercial we are Huntswood vim
General regulation

We are Huntswood - Lucy Gilly

We are huntswood luke wootton
General regulation

We are Huntswood - Luke Wootton

Helen maslin video
General regulation

We are Huntswood - Helen Maslin, Risk Director

Complaints outlook

Complaints Outlook 2019 – A video round-up from the launch event

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White Paper: Complaints Outlook 2019

Value for money Blog 308 176
Customer Servicing

Do you really value your customers? – Asking the hard questions around ‘value for money’

GDPR reveal Blog 308 176
Technology and Data

White Paper: GDPR – Facing the operational challenges

Managing digital conduct risk blog 308 176
Operational Excellence

White Paper: Managing digital conduct risk - ensuring the delivery of fair outcomes

Jeannette Lichner board performance 308 176

The quickest way to improve your board’s performance? Focus on culture, value and behaviours

Put customers at the heart 308 176
Operational Excellence

Customers at the core – how customer-centric is your business?

Zein uk skill gap 308 176
Learning and Development

The UK Skills Gap and Lifelong Learning

Path blue
Financial Crime

Cracking down on corruption - the risk of politically exposed persons

Integrity purple
General regulation

Sanctions – ensuring robust screening and due diligence

Connection blue
Non-Executive Directors

Non-executives - what actions are you taking on the issues you haven’t yet identified?

CO2022 word cloud


The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey




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