Complaints Outlook 2019 – A video round-up from the launch event

Resources

Video

Date

October 1, 2019

Latest insights

From resolution to prevention: rethinking complaints in the Utilities industry

Article

September 29, 2026

What ‘Good’ really looks like in a complaints operating model

Article

September 28, 2026

Complaints handling is changing: key FOS reforms explained

Article

August 19, 2026

Huntswood partners with a large UK insurance firm to deliver a complex customer remediation programme

Case Study

August 19, 2026

Huntswood delivers FCA skilled person governance review for a leading insurer

Case Study

August 19, 2026

Delivering scalable, multilingual customer support for a European device protection provider

Case Study

August 19, 2026

Huntswood partners with a Top 10 UK insurance provider to strengthen claims and complaints outcomes assurance and consumer duty readiness

Case Study

August 19, 2026

The trust equation: why complaints handling is now brand defining

Article

August 14, 2026