Customer Servicing

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Vulnerable customers

White paper: complaints handling for vulnerable customers

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General regulation

Huntswood - creating better outcomes for your business and its customers

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Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

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Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

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Complaints

Research report: Complaints Outlook 2022

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Complaints

Prioritising First Point of Contact when dealing with complaints

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Complaints

Podcast: Prioritising First Point of Contact when dealing with complaints

Listen to complaints
Complaints

Turn complaints into opportunities

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Complaints

Podcast: Making it easy to complain

Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

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Complaints

Complaints Outlook 2021 Launch Event - Panel session

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Complaints

Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey

Luke wootton
Complaints

Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations

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Outsourcing

Case study: Delivering an urgent new helpline to support vulnerable residents

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Resourcing

Expertise on demand

Human element service excellence
Complaints

Complaints Outlook 2019 – The human element: getting the focus on delivering excellence

Complaints outlook 2019 uk finance webinar
Complaints

Webinar: Complaints Outlook 2019 with UK Finance

Complaints outlook
Complaints

Complaints Outlook 2019 – A video round-up from the launch event

Data driving right performance
Culture

Is your data driving the right performance?

Emotional intelligence in complaints
Complaints

‘Emotional Intelligence’ and why it’s vital for your complaints team

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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