Operational Excellence

Huntswood services
General regulation

Huntswood - creating better outcomes for your business and its customers

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General regulation

Explore the pillars of Huntswood's call centre offering

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Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

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Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

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Complaints

Prioritising First Point of Contact when dealing with complaints

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Complaints

Podcast: Prioritising First Point of Contact when dealing with complaints

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Complaints

Podcast: Making it easy to complain

Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

Paul whichello
Complaints

Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey

Luke wootton
Complaints

Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations

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Complaints

Complaints Outlook 2021 Launch Event - Panel session

Complaints innovation
Complaints

Maximising customer outcomes through innovation in the complaints landscape

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Operational Excellence

5 New Year’s resolutions to help you achieve operational excellence in 2020

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Complaints

Your complaints questions answered – part 1

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Complaints

White Paper: Complaints Outlook 2019

Quiet ones Insight 308 176
Complaints

The quiet ones – Reaching out to non-complainants

Managing digital conduct risk blog 308 176
Operational Excellence

White Paper: Managing digital conduct risk - ensuring the delivery of fair outcomes

Put customers at the heart 308 176
Operational Excellence

Customers at the core – how customer-centric is your business?

Putting customer experience first 308 176
Outsourcing

White Paper: Outsourcing - putting customer experience front and centre

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Technology and Data

Incoming! What can’t you plan for?

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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