ENSURE YOUR FIRM IS BUILT FROM THE RIGHT COMPONENTS
Legacy issues are a common frustration for firms looking to innovate and advance their offerings. It’s painful to see change projects held up by internal ‘red-tape’ and structures that are no longer delivering efficiencies.
If you need assistance clearing the backlog of such issues and developing new policies, processes and procedures for the new world, you’ve found the right support.
Huntswood delivers robust, independent advice and operational support to enhance your firm’s policies, processes and procedures – ensuring they are fit for purpose and, importantly, deliver good business and customer outcomes in practice.
Our team of ex-regulators and industry practitioners have extensive experience in setting firms up for continued success, and compliance and our operational expertise mean we always consider the practicalities of delivery alongside the regulatory requirements.
Through in-depth reviews and support, Huntswood will be able to guide your firm through the creation, tweaking or total re-writing of policies, processes and procedures to get your business running at peak efficiency and compliance.
Huntswood didn't go off track at all with any part of the delivery and fully understood our business. If any compliance / conduct risk support is required Huntswood will always be involved in the process.Motor Finance provider
The Huntswood team have delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have, has made the project a great success.Managing director, major insurance firm
The high levels of engagement and expertise you have provided ensured we were well informed, consulted and guided (where appropriate) … The collaborative approach was excellent and created trust and understanding around the new model. Not only was this invaluable for the team, it was beneficial for the wider business …Head of Quality, large general insurance intermediary
Regulatory Due Diligence
Make sure you’re seeing the full picture when selling or acquiring a business, clearly and quickly
Regulatory Health Checks
Ensure your operations remain compliant and deliver good outcomes for customers
Target Operating Model
Mitigating risk and delivering good customer outcomes
Governance and Board Effectiveness
Gain assurance and operational peace of mind from the outset
Recent complaints improvements for clients
Huntswood has worked with clients to realise the following benefits
Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table
Delivering operational, consultancy and process improvement expertise to transform a water supplier's approach to customer service.
Case Study: Huntswood Delivers High Quality Complaints Handling
Supporting a leading retail bank to increase its new business checking capacity following regulatory scrutiny
Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact
Watch an excerpt from our Complaints Outlook 2022 event, where Martin Dodd, Huntswood's CEO, speaks more about the key findings of the report, and how they can be implemented to improve customers' complaint journeys.
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