ENSURE YOUR FIRM IS BUILT FROM THE RIGHT COMPONENTS
Legacy issues are a common frustration for firms looking to innovate and advance their offerings. It’s painful to see change projects held up by internal ‘red-tape’ and structures that are no longer delivering efficiencies.
If you need assistance clearing the backlog of such issues and developing new policies, processes and procedures for the new world, you’ve found the right support.
Huntswood delivers robust, independent advice and operational support to enhance your firm’s policies, processes and procedures – ensuring they are fit for purpose and, importantly, deliver good business and customer outcomes in practice.
HUNTSWOOD
Our team of ex-regulators and industry practitioners have extensive experience in setting firms up for continued success, and compliance and our operational expertise mean we always consider the practicalities of delivery alongside the regulatory requirements.
Through in-depth reviews and support, Huntswood will be able to guide your firm through the creation, tweaking or total re-writing of policies, processes and procedures to get your business running at peak efficiency and compliance.
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Gain assurance and operational peace of mind from the outset
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Huntswood has worked with clients to realise the following benefits
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Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table
Delivering operational, consultancy and process improvement expertise to transform a water supplier's approach to customer service.
Complaints
Case Study: Huntswood Delivers High Quality Complaints Handling
Supporting a leading retail bank to increase its new business checking capacity following regulatory scrutiny
Complaints
Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact
Watch an excerpt from our Complaints Outlook 2022 event, where Martin Dodd, Huntswood's CEO, speaks more about the key findings of the report, and how they can be implemented to improve customers' complaint journeys.
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