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Vulnerable customers

Podcast: Affordability and responsible lending

Future conduct risk
General regulation

The Future of Conduct Regulation

Fca general insurance pricing practices next steps
General regulation

The FCA is ready to intervene on GI pricing practices – what are the next steps for the insurance sector?

Coldcalling Insight 308 176
Customer Servicing

Regulatory update: The FCA’s ‘Dear CEO’ letter to Claims Management Companies

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Customer Servicing

Fostering customer engagement in the water industry

Price intevention 308 176
Compliance monitoring

Pricing interventions from the FCA – the new norm?

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Compliance monitoring

Reviewing the effectiveness of the Bribery Act 2010 in your firm

Path blue
Compliance monitoring

What will Fintech mean for your compliance team?

Path purple
Compliance monitoring

Regulatory response: Energy UK Call For Evidence

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Compliance monitoring

Delivering on compliance commitments is as much about culture as it is about the rules

Focus green
Senior Managers and Certification Regime

Responsibility and accountability - the core message of the SM&CR regime

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Compliance monitoring

Trust and Advice Paper

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Advice and suitability

Gaining assurance is more than a regulatory obligation for consumer credit firms

Integrity purple
Compliance monitoring

Effective regulatory due diligence – The key to managing conduct risk assurance in mergers and acquisitions

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Senior Managers and Certification Regime

Senior Managers and Certification Regime in consumer credit - what we know already

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Compliance monitoring

Authorisation is only the start of the journey for consumer credit firms

Growth green
Customer Servicing

Price comparison websites - A thematic review and the Huntswood view

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Customer Servicing

Financial promotions failings

Focus blue
General regulation

Car ‘GAP’ Insurance – Mind the GAP!

Connections purple

Is this the future of remediation?

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The Complaints Outlook is back


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