TAKE A TOP-DOWN APPROACH TO MANAGEMENT REVIEW

The UK Corporate Governance Code put increased focus on Boards, nomination committees and the Chair in an effort to ensure that there is the right mix of competencies, backgrounds, and behaviours among company directors.

Not only that, the Senior Managers and Certification Regime (SM&CR) has put corporate culture squarely in the regulatory spotlight. While this regime currently only applies to financial services firms, it is likely that these principles could be adopted by regulators across utilities and similar markets in the near future. 

With so much public and regulatory attention on the actions and culture of the Boardroom, it is vital that firms ensure that those at the very highest level of the decision-making process are empowered to make the right decisions.

H blue

ADVISORY PANEL

Senior management can greatly benefit from our independent oversight of the operational day-to-day and the strategic goals being worked towards. 

Our Advisory Panel of ex-regulators and respected industry voices conduct regular evaluations of Board performance to provide assurance and advice on steps forward.

Throughout the eight months that I’ve worked with Huntswood I’ve seen first-hand how they put their customers at the heart of their business. They are a company that continues to impress, deliver and delight in equal measure.

Head of Training & Development, Insurance, Retail bank

The Huntswood team have delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have has made the project a great success.

Managing director, major insurance firm

The project has run incredibly smoothly, which reflects great planning and great commitment to pro-actively resolve any issues … Good collaborative planning was at the heart of the operation. It primarily ensured our customers received an outstanding service but also convey confidence to regulator and all the internal stakeholders.

Operations Director, leading UK merchandise retailer

Our challenge … has been extremely demanding and Huntswood has had to deal with a rapid upsizing of the ongoing engagements, taking the number of deployed staff from an initial 16 to 174 in a very short space of time. The hassle-free experience has been testament to Huntswood’s organisational and management skills.

Senior Manager, Customer Service Recovery, leading UK retail bank

Huntswood’s people are of the highest calibre. Not only do they understand the issue from a regulatory perspective, but they know how to deliver effective training in an impactful way.

Client Project Lead, Retail bank
Gadhia

CYBER STRATEGY ASSURANCE

With our partners at Gadhia Consultants, we are also well-placed to bring cyber strategy to the Boardroom, ensuring that the security and resilience of information systems is understood and made a priority.

Related topics

Senior managers and certification regime smcr

Senior Managers and Certification Regime

Helping firms to interpret and embed the SM&CR’s requirements effectively

Operational resilience and continuity

Operational Resilience and Continuity

Ensuring your firm is prepared for the unexpected

Learning development

Training

Give your teams the skills and confidence they need to thrive

Cyber advisory practice

Cyber Advisory Practice

Protect your business from emerging cyber threats

Latest Insights

Listen to complaints
Complaints

Turn complaints into opportunities

By listening to what customers are saying during the complaints process, firms can tap into a powerful source of information

Closed complaints
Complaints

Why firms should be breaking down the barriers in complaints

Making a good impression during the early stages of a complaints journey can lead to trust and loyalty in the future

Podcast web banner green
Complaints

Podcast: Making it easy to complain

Huntswood’s Richard Brown is joined by consumer behaviour experts Sam Bettis and Patricia Riddell to discuss the importance of making it easy to complain

Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

At a time of increasing financial and emotional pressure, firms that put complaints excellence at the centre of their operations, will win customer trust and earn long‐term loyalty

SIGN UP FOR REGULAR INSIGHT

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.