Make sure that your customers are getting the products they need and the service they deserve
Research carried out by Huntswood, in conjunction with the University of Surrey and the University of Exeter, determined that 71% of customers think independent new business checking would ensure that the advice, products or services they receive are provided in their best interest.
New business checking is valued greatly by customers.
HUNTSWOOD BUSINESS ASSURANCE
Huntswood’s proven expertise in business assurance allows us to help you mitigate risk and gain operational peace of mind across even the most diverse product range.
We check cases at an individual level, in line with regulatory requirements and your internal policies, procedures and risk appetite. We identify both individual and systemic issues to ensure that customers are receiving the right level of advice. We can do this as a one-off exercise focusing on specific areas of concern or on an ongoing basis, providing quality assurance through regular sample checking.
- We provide robust assurance over the quality and compliance of products and services being sold, or planning to be sold, so that you can mitigate regulatory scrutiny
- You will be provided with detailed evidence that the risks to customers were considered when setting up a new business or operation
- We are specialised in identifying and mitigating errors or risks before they materialise, using a blend of people, processes and technology to drive great outcomes from the beginning
A proactive approach to regulatory compliance
Take a proactive approach to compliance and gain assurance over quality
Helping your firm weather any storm by preparing for the worst and supporting you in your hour of need
Make sure you’re seeing the full picture when selling or acquiring a business, clearly and quickly
Watch an excerpt from our Complaints Outlook 2022 event, where Martin Dodd, Huntswood's CEO, speaks more about the key findings of the report, and how they can be implemented to improve customers' complaint journeys.
Watch an excerpt from our Complaints Outlook 2022 event, where Craig Koch, Huntswood's Head of Insight, speaks more about the links, between customer emotions and retention after the resolution of a complaint
Can the utilities sector rebuild customers’ trust and loyalty to deliver sustained business success?
Excellent customer experiences are the building blocks for brand advocacy
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Huntswood didn't go off track at all with any part of the delivery and fully understood our business. If any compliance / conduct risk support is required, Huntswood will always be involved in the process.Motor Finance provider
The Huntswood team have delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have, has made the project a great success.Managing director, major insurance firm
The high levels of engagement and expertise you have provided ensured we were well informed, consulted and guided (where appropriate) … The collaborative approach was excellent and created trust and understanding around the new model. Not only was this invaluable for the team, it was beneficial for the wider business …Head of Quality, large general insurance intermediary