Meeting regulatory compliance shouldn’t be so challenging

A risk-based compliance monitoring methodology can greatly enhance the governance framework around your products and processes.

Huntswood will deliver just that.

Having products and processes independently monitored, with any excess risk flagged early, is key to identifying and swiftly addressing potential customer detriment. The insight produced determines where your processes can be simplified and made more efficient, saving cost and time as well as increasing competitiveness.

Our team of ex-regulators and subject matter experts ensure your firm meets industry best practice and the expectations of your regulator, putting you on the right track towards continuing compliance and good customer outcomes.

What we deliver

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Regulatory risk assessment

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Annual compliance monitoring plan

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Document reviews, interviews and file testing

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Development of governance arrangements

Related Content

Framework design and implementation

Target Operating Model

Mitigating risk and delivering good customer outcomes

New business checking

New Business Checking

Gain assurance and operational peace of mind from the outset

Policy process and procedures

Policy, Process and Procedures

Getting the ‘nuts-and-bolts’ right will set your firm up for success

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Skilled Person Review (S.166)

Get fully prepared for the review process and any resulting action

Latest Insights

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Complaints

Case Study: Huntswood Delivers High Quality Complaints Handling

Supporting a leading retail bank to increase its new business checking capacity following regulatory scrutiny

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Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

Watch an excerpt from our Complaints Outlook 2022 event, where Martin Dodd, Huntswood's CEO, speaks more about the key findings of the report, and how they can be implemented to improve customers' complaint journeys.

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Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

Watch an excerpt from our Complaints Outlook 2022 event, where Craig Koch, Huntswood's Head of Insight, speaks more about the links, between customer emotions and retention after the resolution of a complaint

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Complaints

Research report: Complaints Outlook 2022

Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey

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Huntswood didn't go off track at all with any part of the delivery and fully understood our business. If any compliance / conduct risk support is required, Huntswood will always be involved in the process.

Motor Finance provider

The Huntswood team have delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have, has made the project a great success.

Managing director, major insurance firm

The high levels of engagement and expertise you have provided ensured we were well informed, consulted and guided (where appropriate) … The collaborative approach was excellent and created trust and understanding around the new model. Not only was this invaluable for the team, it was beneficial for the wider business …

Head of Quality, large general insurance intermediary