Meeting regulatory compliance shouldn’t be so challenging
A risk-based compliance monitoring methodology can greatly enhance the governance framework around your products and processes.
Huntswood will deliver just that.
Having products and processes independently monitored, with any excess risk flagged early, is key to identifying and swiftly addressing potential customer detriment. The insight produced determines where your processes can be simplified and made more efficient, saving cost and time as well as increasing competitiveness.
Our team of ex-regulators and subject matter experts ensure your firm meets industry best practice and the expectations of your regulator, putting you on the right track towards continuing compliance and good customer outcomes.
What we deliver
Regulatory risk assessment
Annual compliance monitoring plan
Document reviews, interviews and file testing
Development of governance arrangements
Target Operating Model
Mitigating risk and delivering good customer outcomes
New Business Checking
Gain assurance and operational peace of mind from the outset
Policy, Process and Procedures
Getting the ‘nuts-and-bolts’ right will set your firm up for success
Skilled Person Review (S.166)
Get fully prepared for the review process and any resulting action
Recent complaints improvements for clients
Huntswood has worked with clients to realise the following benefits
Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table
Delivering operational, consultancy and process improvement expertise to transform a water supplier's approach to customer service.
Case Study: Huntswood Delivers High Quality Complaints Handling
Supporting a leading retail bank to increase its new business checking capacity following regulatory scrutiny
Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact
Watch an excerpt from our Complaints Outlook 2022 event, where Martin Dodd, Huntswood's CEO, speaks more about the key findings of the report, and how they can be implemented to improve customers' complaint journeys.
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Huntswood didn't go off track at all with any part of the delivery and fully understood our business. If any compliance / conduct risk support is required, Huntswood will always be involved in the process.Motor Finance provider
The Huntswood team have delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have, has made the project a great success.Managing director, major insurance firm
The high levels of engagement and expertise you have provided ensured we were well informed, consulted and guided (where appropriate) … The collaborative approach was excellent and created trust and understanding around the new model. Not only was this invaluable for the team, it was beneficial for the wider business …Head of Quality, large general insurance intermediary