Prepare. Adapt. Thrive.

We all know that firms can be hit by all manner of issues at just about any moment.

System issues, cyber security incidents and even surges in complaints can slow down your operation to dangerously low levels of productivity. This can have disastrous commercial and regulatory outcomes. But not if your business is operationally resilient.

With the right level of flexible resource support, governance, training and forward-planning, your business can continue serving your customers with confidence.

Huntswood – with two decades experience in building up the operational capacities of some of the UK’s biggest businesses – is the partner of choice for ensuring operational resilience.

Work culture

THE BUREAU MODEL

To help protect firms from the impact of surges in operational demands, Huntswood is able to deploy a managed, shared-service staff pool based out of one of our Centres of Excellence in Liverpool or Reading. We allocate resources to clients as needed with the flexibility to grow and shrink without delay.

Think of the bureau model as a shared-risk insurance policy, in which all firms involved have access to instant, scalable resource with the opportunity to share costs and take advantage of the economies of scale which wouldn’t be possible if working alone.

Product review

Tailored Solutions

As a truly collaborative partner, Huntswood is also able to tailor solutions according to your firm’s specific needs. 

Talk to us today and we will deploy our operational experts to assist your business, whatever your challenge.

Gadhia

Cyber resilience

Huntswood and our partners, Gadhia Consultants, are well-placed to support in developing your business' cyber resilience. With decades of combined experience at the frontline of the battle against cyber-enabled crime, we will ensure your business has a robust strategy in place.

We help you manage cyber incidents and ensure that your business is operationally resilient enough to manage future attacks, providing trained resource at critical times to keep your operation performing and delivering the right customer outcomes.

Why Huntswood

  • With two decades of extreme-volume case handling experience, Huntswood knows exactly what firms need to ‘weather the storm’
  • We process in excess of 2,000,000 cases a year – it’s hard to find a task too big for Huntswood!
  • Our services and talented people add an extra layer of confidence for when you interact with the regulator and your customers

Related Content

Operational resilience and continuity

Operational Resilience and Continuity

Ensuring your firm is prepared for the unexpected

Business continuity

Business Continuity

Bounce back from even the worst shock - be prepared for any eventuality

Mitigate risk

Mitigating Risk

Risk is always there, how you effectively manage it in your business can be the difference between success and failure.

Centres of excellence

Centres of Excellence

Enabling us to provide industry-leading services for your firm across the UK

Latest Insights

Listen to complaints
Complaints

Turn complaints into opportunities

By listening to what customers are saying during the complaints process, firms can tap into a powerful source of information

Closed complaints
Complaints

Why firms should be breaking down the barriers in complaints

Making a good impression during the early stages of a complaints journey can lead to trust and loyalty in the future

Podcast web banner green
Complaints

Podcast: Making it easy to complain

Huntswood’s Richard Brown is joined by consumer behaviour experts Sam Bettis and Patricia Riddell to discuss the importance of making it easy to complain

Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

At a time of increasing financial and emotional pressure, firms that put complaints excellence at the centre of their operations, will win customer trust and earn long‐term loyalty

SIGN UP FOR REGULAR INSIGHT

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis. 

Co icon journey

 

The Complaints Outlook 2021

Actionable insight for every stage of the complaints journey

Download