SUPPORTING PUBLIC SECTOR ORGANISATIONS AND YOUR CUSTOMERS WHEN YOU NEED IT MOST
In this challenging time we are sure you are busy just trying to deliver ‘business as usual’, never mind the surge of customer support activities that communities across the country are requiring right now.
We provide and manage specialist resources with appropriate skills to meet the needs of our clients, and we have a reputation for driving better outcomes.
If you would like to have a conversation about how we might be able to support your operations either through our client, remote or shared service (Huntswood Hub) models, register your interest here and one of the team will be in touch.
Why not take a look at some of our support services
Delivering service excellence to your customers across the customer lifecycle
Customer contact centres
Eliminate the contact centre queue and see customer satisfaction rise as a result
Operational Resilience and Continuity
Ensuring your firm is prepared for the unexpected
Identify and protect customers in vulnerable circumstances
Turn complainants into advocates by delivering customer service excellence
Case Management Systems and Technology
Technology solutions for any operation, ready to be deployed
Ensure your customers get a good first impression of your firm
Centres of Excellence
Enabling us to provide industry-leading services for your firm across the UK
Throughout the eight months that I’ve worked with Huntswood I’ve seen first-hand how they put their customers at the heart of their business. They are a company that continues to impress, deliver and delight in equal measure.Head of Training & Development, Insurance, Retail bank
The Huntswood team has delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have has made the project a great success.Managing Director, major insurance firm
The project has run incredibly smoothly, which reflects great planning and great commitment to pro-actively resolve any issues … Good collaborative planning was at the heart of the operation. It primarily ensured our customers received an outstanding service but also convey confidence to regulator and all the internal stakeholders.Operations Director, leading UK merchandise retailer
Our challenge … has been extremely demanding and Huntswood has had to deal with a rapid upsizing of the ongoing engagements, taking the number of deployed staff from an initial 16 to 174 in a very short space of time. The hassle-free experience has been testament to Huntswood’s organisational and management skills.Senior Manager, Customer Service Recovery, leading UK retail bank
Huntswood’s people are of the highest calibre. Not only do they understand the issue from a regulatory perspective, but they know how to deliver effective training in an impactful way.Client Project Lead, Retail bank
Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table
Delivering operational, consultancy and process improvement expertise to transform a water supplier's approach to customer service.
Case Study: Huntswood Delivers High Quality Complaints Handling
Supporting a leading retail bank to increase its new business checking capacity following regulatory scrutiny
Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact
Watch an excerpt from our Complaints Outlook 2022 event, where Martin Dodd, Huntswood's CEO, speaks more about the key findings of the report, and how they can be implemented to improve customers' complaint journeys.
Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles
Watch an excerpt from our Complaints Outlook 2022 event, where Craig Koch, Huntswood's Head of Insight, speaks more about the links, between customer emotions and retention after the resolution of a complaint
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