SUPPORTING PUBLIC SECTOR ORGANISATIONS AND YOUR CUSTOMERS WHEN YOU NEED IT MOST
In this challenging time we are sure you are busy just trying to deliver ‘business as usual’, never mind the surge of customer support activities that communities across the country are requiring right now.
We provide and manage specialist resources with appropriate skills to meet the needs of our clients, and we have a reputation for driving better outcomes.
If you would like to have a conversation about how we might be able to support your operations either through our client, remote or shared service (Huntswood Hub) models, register your interest here and one of the team will be in touch.
Why not take a look at some of our support services
Customer Servicing
Delivering service excellence to your customers across the customer lifecycle
Customer contact centres
Eliminate the contact centre queue and see customer satisfaction rise as a result
Operational Resilience and Continuity
Ensuring your firm is prepared for the unexpected
Vulnerable Customers
Identify and protect customers in vulnerable circumstances
Complaints Excellence
Turn complainants into advocates by delivering customer service excellence
Case Management Systems and Technology
Technology solutions for any operation, ready to be deployed
Customer Onboarding
Ensure your customers get a good first impression of your firm
Centres of Excellence
Enabling us to provide industry-leading services for your firm across the UK
Latest Insights
Complaints
Research report: Complaints Outlook 2022
Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey
Customer Servicing
Can the utilities sector rebuild customers’ trust and loyalty to deliver sustained business success?
Excellent customer experiences are the building blocks for brand advocacy
Customer Servicing
Telecoms firms - don’t sleep on the competitive advantage afforded by elite customer service
What should telecommunication providers be thinking about when it comes to achieving higher quality customer service?
Customer Servicing
Why is it so important to get section 75 right?
Lenders that are considering new credit or buy now pay later (BNPL) products, must look to get section 75 right first time!
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