SUPPORTING PUBLIC SECTOR ORGANISATIONS AND YOUR CUSTOMERS WHEN YOU NEED IT MOST
In this challenging time we are sure you are busy just trying to deliver ‘business as usual’, never mind the surge of customer support activities that communities across the country are requiring right now.
We provide and manage specialist resources with appropriate skills to meet the needs of our clients, and we have a reputation for driving better outcomes.
If you would like to have a conversation about how we might be able to support your operations either through our client, remote or shared service (Huntswood Hub) models, register your interest here and one of the team will be in touch.
Why not take a look at some of our support services
Customer Servicing
Delivering service excellence to your customers across the customer lifecycle
Customer contact centres
Eliminate the contact centre queue and see customer satisfaction rise as a result
Operational Resilience and Continuity
Ensuring your firm is prepared for the unexpected
Vulnerable Customers
Identify and protect customers in vulnerable circumstances
Complaints Excellence
Turn complainants into advocates by delivering customer service excellence
Case Management Systems and Technology
Technology solutions for any operation, ready to be deployed
Customer Onboarding
Ensure your customers get a good first impression of your firm
Centres of Excellence
Enabling us to provide industry-leading services for your firm across the UK
Latest Insights
Customer Servicing
Case study: High-performing contact centre
Delivering a high-performing contact centre, at short notice, for a pension provider following a Part VII transfer
Customer Servicing
Case study: A flexible solution for a leading footwear company
Leading Footwear Company tackles a customer backlog just in time for peak season
Customer Servicing
Case study: A flexible solution for a leading insurance firm
Huntswood delivers a flexible solution at its centre of excellence in Durban, SA for a leading insurance firm
Compliance monitoring
Ongoing Advice Services
Ongoing advice fees are under scrutiny from the FCA; firms face pressure to ensure fair value for customers amidst increased regulatory oversight as a result of Consumer Duty.
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