SUPPORTING PUBLIC SECTOR ORGANISATIONS AND YOUR CUSTOMERS WHEN YOU NEED IT MOST
In this challenging time we are sure you are busy just trying to deliver ‘business as usual’, never mind the surge of customer support activities that communities across the country are requiring right now.
We provide and manage specialist resources with appropriate skills to meet the needs of our clients, and we have a reputation for driving better outcomes.
If you would like to have a conversation about how we might be able to support your operations either through our client, remote or shared service (Huntswood Hub) models, register your interest here and one of the team will be in touch.
Why not take a look at some of our support services
Customer Servicing
Delivering service excellence to your customers across the customer lifecycle
Customer contact centres
Eliminate the contact centre queue and see customer satisfaction rise as a result
Operational Resilience and Continuity
Ensuring your firm is prepared for the unexpected
Vulnerable Customers
Identify and protect customers in vulnerable circumstances
Complaints Excellence
Turn complainants into advocates by delivering customer service excellence
Case Management Systems and Technology
Technology solutions for any operation, ready to be deployed
Customer Onboarding
Ensure your customers get a good first impression of your firm
Centres of Excellence
Enabling us to provide industry-leading services for your firm across the UK
Latest Insights
Remediation
Motor Finance – Planning Ahead
A strategic blueprint for firms responding to complaints about discretionary commission arrangements.
Customer Servicing
Consumer Duty Day 2 – Good Outcomes for Vulnerable Customers
Delivering good outcomes for vulnerable customers is not simple and requires careful consideration across a range of areas.
Customer Servicing
The three R's of clear communication
Critical considerations for firms implementing changes to their communications in line with Consumer Duty.
Complaints
Motor finance – some practical challenges
The immediate practical challenges arising from the FCA’s recent motor finance commission announcement
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