SUPPORTING PUBLIC SECTOR ORGANISATIONS AND YOUR CUSTOMERS WHEN YOU NEED IT MOST
In this challenging time we are sure you are busy just trying to deliver ‘business as usual’, never mind the surge of customer support activities that communities across the country are requiring right now.
We provide and manage specialist resources with appropriate skills to meet the needs of our clients, and we have a reputation for driving better outcomes.
If you would like to have a conversation about how we might be able to support your operations either through our client, remote or shared service (Huntswood Hub) models, register your interest here and one of the team will be in touch.
Why not take a look at some of our support services
Customer Servicing
Delivering service excellence to your customers across the customer lifecycle
Customer Contact and Resolution
Eliminate the contact centre queue and see customer satisfaction rise as a result
Operational Resilience and Continuity
Ensuring your firm is prepared for the unexpected
Vulnerable Customers
Identify and protect customers in vulnerable circumstances
Complaints Excellence
Turn complainants into advocates by delivering customer service excellence
Case Management Systems and Technology
Technology solutions for any operation, ready to be deployed
Customer Onboarding
Ensure your customers get a good first impression of your firm
Centres of Excellence
Enabling us to provide industry-leading services for your firm across the UK
Latest Insights
Complaints
Why firms should be breaking down the barriers in complaints
Making a good impression during the early stages of a complaints journey can lead to trust and loyalty in the future
Complaints
Podcast: Making it easy to complain
Huntswood’s Richard Brown is joined by consumer behaviour experts Sam Bettis and Patricia Riddell to discuss the importance of making it easy to complain
Complaints
What have we learnt from complaints during the pandemic?
At a time of increasing financial and emotional pressure, firms that put complaints excellence at the centre of their operations, will win customer trust and earn long‐term loyalty
Complaints
The unanswered questions from the Complaints Outlook 2021 Launch Event
Richard Brown – Huntswood’s Technical Adviser in Complaints – answers some of the questions asked at the Complaints Outlook 2021 launch event
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