SUPPORTING PUBLIC SECTOR ORGANISATIONS AND YOUR CUSTOMERS WHEN YOU NEED IT MOST

In this challenging time we are sure you are busy just trying to deliver ‘business as usual’, never mind the surge of customer support activities that communities across the country are requiring right now. 

We provide and manage specialist resources with appropriate skills to meet the needs of our clients, and we have a reputation for driving better outcomes. 

If you would like to have a conversation about how we might be able to support your operations either through our client, remote or shared service (Huntswood Hub) models, register your interest here and one of the team will be in touch.

Why not take a look at some of our support services

Customer servicing

Customer Servicing

Delivering service excellence to your customers across the customer lifecycle

Customer contact resolution

Customer Contact and Resolution

Eliminate the contact centre queue and see customer satisfaction rise as a result

Operational resilience and continuity

Operational Resilience and Continuity

Ensuring your firm is prepared for the unexpected

Vulnerable customers

Vulnerable Customers

Identify and protect customers in vulnerable circumstances

Complaints excellence purple

Complaints Excellence

Turn complainants into advocates by delivering customer service excellence

Case management systems and technology

Case Management Systems and Technology

Technology solutions for any operation, ready to be deployed

Customer onboarding

Customer Onboarding

Ensure your customers get a good first impression of your firm

Centres of excellence

Centres of Excellence

Enabling us to provide industry-leading services for your firm across the UK

Throughout the eight months that I’ve worked with Huntswood I’ve seen first-hand how they put their customers at the heart of their business. They are a company that continues to impress, deliver and delight in equal measure.

Head of Training & Development, Insurance, Retail bank

The Huntswood team has delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have has made the project a great success.

Managing Director, major insurance firm

The project has run incredibly smoothly, which reflects great planning and great commitment to pro-actively resolve any issues … Good collaborative planning was at the heart of the operation. It primarily ensured our customers received an outstanding service but also convey confidence to regulator and all the internal stakeholders.

Operations Director, leading UK merchandise retailer

Our challenge … has been extremely demanding and Huntswood has had to deal with a rapid upsizing of the ongoing engagements, taking the number of deployed staff from an initial 16 to 174 in a very short space of time. The hassle-free experience has been testament to Huntswood’s organisational and management skills.

Senior Manager, Customer Service Recovery, leading UK retail bank

Huntswood’s people are of the highest calibre. Not only do they understand the issue from a regulatory perspective, but they know how to deliver effective training in an impactful way.

Client Project Lead, Retail bank

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