… It is integral to the solutions we deliver to our clients, complementing our breadth of regulatory knowledge and enabling great efficiency and effectiveness across our suite of services and capabilities.

We take a customer-first approach to technology, only embedding solutions where we know they will help you to deliver exceptional service.

All of our technology services and systems are ISO:27001 certified and backed by Huntswood expertise.

Using robotics to remove resource-heavy data gathering from across systems reduces the time required to resolve cases and allows skilled staff to focus where their human expertise adds the most value


Customers are
actively choosing new technology-driven communications channels, such as webchat, where they are available

Managed service operational programme

Case Management

Case management is a key consideration for all of our outsourced activities.

In large complaints handling or remediation projects, we need to have more than just a data repository on hand. Customers expect to be able to interact with their providers through a variety of channels and receive regular, clear updates in a manner that suits them.

Our case management system allows us to deliver truly omni-channel experiences, enabling a consistently great customer experience, no matter how they reach out.

We keep the customer journey at the core of any delivery.

Managed service difference

Intelligent workflow solutions

In a rapidly changing world, firms need to adapt quickly if they want to stay ahead of the curve. Automation is swiftly becoming a powerful tool in any business’s arsenal.

Our intelligent robotic process automation capability can further enhance how your firm operates, saving time and costs while increasing quality of output.

We can also embed our very own workforce management platform into your operations, allowing for effective team and project management. This versatile tool can be flexed up and down, catering for small operations through to the very largest and busiest.

It gives team leaders a real-time view of the progress of their team members, tracks paths to competency and largely automates quality checking without the ‘cherry-picking’ that often comes with manual review.

Case Management Partners

Powerful technology partners

Huntswood maintains close relationships with some of the world's leading operational technology providers. With such powerful partnerships, we are able to rapidly source and 'plug in' solutions to just about any issue your business may face.

These partnerships complement our own in-house workflow and case management technologies to form a comprehensive suite of software that you can pick and choose from. 

Do you need 'Record and Replay' technology to mitigate conduct risk? We've got you covered. What about advanced team management software to get the most out of your human resource? We offer that too.

Choose Huntswood for flexibility, security and confidence. 

Key Benefits

  • Our robotic process automation and workflow management tools allow you to save on cost, time and stress
  • We can supply team leaders with a real-time view of the progress of their team, track paths to competency and automate quality checking
  • We’ll help you provide end customers with an easy-to-use, omni-channel experience that pays dividends for your firm

Related Content

Complaints outsourcing

Complaints Outsourcing

Driving better complaints outcomes for you, your customer and your business

Past business review

Past Business Review and Remediation

Review past business and identify where remediation could enhance your reputation and ensure good outcomes

Customer servicing

Customer Servicing

Delivering service excellence to your customers across the customer lifecycle

FCA Insight 308 176

Client Solutions

Deliver good outcomes for both your customers and your company through specialist outsource solutions

Latest Insights

Insurance pricing practices
Fair pricing

Regulatory update: MS18/1.3 - The FCA’s General Insurance Pricing Practices Final Report

The FCA have published the final findings of their General Insurance Pricing Practices Market Study and have set out a package of remedies to address the concerns identified

Insurance add ons
Fair pricing

FCA general insurance add-ons data: an opportunity to demonstrate value

Building a methodology for establishing, monitoring and responding to customer outcomes now, will help firms to deliver better value for money to customers in the future

Podcast web banner blue
Fair pricing

Podcast: Fair Pricing and Value in General Insurance

Listen to our experts delve into the wide reaching topic of pricing and value in the General Insurance sector

Pension regulatory responsibility

Take responsibility for DB pension transfers, before the regulator does

With the FCA feeling that firms have fallen short of regulatory expectations, what considerations should firms be looking at to put things right?


Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.