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  • Capabilities

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    Huntswood’s suite of client services provide the people, processes and technologies your business needs to succeed, all supported by advisory expertise

    • Complaints excellence
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    • Recruitment process outsourcing
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    Complaints

    Complaints Outlook 2024

    Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey

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    We help clients transform their business to drive better customer, compliance and commercial outcomes

    • Financial services
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    We are Huntswood

    Learn more about Huntswood’s experience, high quality resource and bespoke solutions.

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Recruitment

Customer onboarding

Ensure you create a good first impression for your customers

Talk to an expert

Clear the way for easy, frictionless onboarding

First impressions count for a lot, especially in today’s markets where switching provider is so common and so many alternative services are available.

To provide a seamless experience whilst mitigating risk, you need to ensure that customers can easily, quickly and securely sign up for your product or service while utilising a risk-based approach to onboarding.

The Huntswood difference

With Huntswood by your side, however, onboarding new customers becomes a breeze. Thanks to our extensive experience in performing KYC, KYB and CDD, we understand the landscape and the actions required based on customer risk levels and circumstances.

 

We’re also experts at delivering excellent customer service, helping firms develop innovative solutions to customer onboarding, including everything from webchat functionality to the design of strategy, forms and other elements of welcome material and communications.

Huntswood resourcing

The Huntswood resourcing capability can also supply all of the people-power you need to deliver a truly first-class onboarding experience.

With training and governance embedded, your Huntswood-delivered associates will be able to hit the ground running.

Our approach to using blended technology solutions will also drive efficiency and quality within the process.

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Remote working

In today’s world, it is imperative that businesses are able to operate remotely. We provide clients with remote resource solutions that are optimised and secure without sacrificing operational excellence.
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Why Huntswood

  • We work with you to develop a first-class onboarding process, from the groundworks of strategy and governance, to the operational needs such as resource and technology
  • Huntswood provides a layer of defence against risky or fraudulent customers who could pose a threat to your firm
  • We’ll help you deliver the kind of frictionless onboarding experience that customers go out of their way to tell their friends and family about

Complaints Outlook 2022

Actionable insight for every stage of the complaints journey
Download the report

Latest insights

Consumer Credit Act (CCA) Reform – Phase 1 Consultation (May 2025):

Regulatory Update

May 20, 2025

Vulnerability in 2025

Whitepaper

April 22, 2025

Complaints calculator

Article

March 24, 2025

FCA releases its review on the treatment of vulnerable customers

Article

March 23, 2025

A road less travelled: assessing your remediation approach

Article

March 23, 2025

Ongoing advice and the FCA – firms must continue to prepare

Article

March 23, 2025

Consumer duty in 2025

Article

February 27, 2025

FCA issues new guidance to support bereaved customers

Article

December 23, 2024

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Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis. 

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