Complaints

Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

CO2021 questions
Complaints

The unanswered questions from the Complaints Outlook 2021 Launch Event

Paul whichello
Complaints

Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey

Luke wootton
Complaints

Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations

Huntswood h green
Complaints

Complaints Outlook 2021 Launch Event - Panel session

Complaints outlook 2021 journey
Complaints

Research report: Complaints Outlook 2021

Complaints innovation
Complaints

Maximising customer outcomes through innovation in the complaints landscape

H blue big
Complaints

FOS H2 2019 Complaints Data Analysis

Path purple
Complaints

FCA H2 2019 Complaints Data Analysis

Integrity green
Complaints

The regulator’s expectations of complaints handling during coronavirus

Ombudsman journey
Complaints

Regulatory Update: FOS 2020 / 2021 plans, budget and future strategy

Complaints outlook questions 2
Complaints

Your complaints questions answered – Part 2

Complaints outlook questions 1
Complaints

Your complaints questions answered – part 1

Human element service excellence
Complaints

Complaints Outlook 2019 – The human element: getting the focus on delivering excellence

CO2019 customer advocacy
Complaints

Complaints Outlook 2019 – Winning new customers through advocacy

CO2019 methodology
Complaints

Complaints Outlook 2019 – Research Approach and Methodology

CO2019 customer relationships
Complaints

Complaints Outlook 2019 – More valuable relationships with existing customers

CO2019 highlights
Complaints

Complaints Outlook 2019 – Highlights from the launch event

Complaints outlook
Complaints

Complaints Outlook 2019 – A video round-up from the launch event

FOS complaints data H1 2019
Complaints

Regulatory update: FOS complaints data H1 2019

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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