Complaints Outlook 2021
Our latest Complaints Outlook research report will provide your firm with actionable insight for every stage of the complaints journey.
The report takes the views of customers, firms and complaint handlers to provide a unique and holistic perspective on the experience of complaints.
This research follows our landmark 2016 and 2019 reports to continue to evolve our understanding of complaints and how they can be used to drive real value for your firm.
Download now and get access to:
Actionable insight at each stage of the complaints journey
Best practice guidance from across sectors
An understanding of the customers emotional journey
