Complaints Outlook 2019 – Highlights from the launch event

Posted: 1st October 2019

We recently held a launch event to celebrate the Complaints Outlook 2019. This event brought together industry leaders, customer-experience experts and Huntswood representatives to discuss the continuing journey towards 'complaints excellence'.

The speakers at the event used some of the report’s key findings to present their views on best best practice.

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The Complaints Outlook is back

WE'RE EXPLORING THE EMOTIONAL IMPACT OF COMPLAINTS

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